Workplace Violence Program Manager

T-Mobile•Overland Park, KS

1d•Hybrid

About The Position

The Workplace Violence Program Manager at T-Mobile supports the organization’s workplace violence prevention and response efforts across a national footprint. This role plays a key part in maintaining a safe and secure environment for employees, customers, and guests by managing incidents involving threats, intimidation, or disruptive behavior. This position is responsible for the end-to-end management of workplace violence cases, including intake, investigation, risk evaluation, and resolution. Working within a small, collaborative team, this role operates with a high degree of independence while partnering closely with business teams. The role requires sound judgment, strong attention to detail, and the ability to navigate sensitive situations, including those involving escalated or potentially hostile individuals. This is a hybrid role (3 days/week) in the office and is based in Overland Park, KS.

Requirements

Bachelor’s degree and 2+ years of relevant experience, or an equivalent combination of education and experience.
Ability to independently manage sensitive situations with professionalism and sound judgment.
Exposure to security practices or systems. (e.g., CCTV, video review, incident reporting)
Strong investigative and analytical skills, including basic risk assessment.
Ability to remain composed in fast-paced or high-pressure situations.
Strong attention to detail, organization, and documentation skills.
Effective communication and collaboration skills across multiple partners.
Proficiency in Microsoft Office and case management or reporting systems.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

2–4 years of experience in corporate security, investigations or law enforcement.

Responsibilities

Manage intake, triage, and documentation of workplace violence and threat-related cases.
Conduct investigations, including interviews, information gathering, and risk assessments
Review and analyze security-related information, including CCTV footage and incident reports, to support case findings.
Respond to time-sensitive situations in potentially escalated or high-pressure environments.
Partner with Human Resources, Corporate Security, Legal, and business teams to settle and implement appropriate response and resolution strategies.
Maintain accurate, thorough, and timely case documentation; ensure data integrity within case management systems.
Monitor ongoing cases and conduct follow-up to support effective risk mitigation.
Participate in a rotating after-hours on-call schedule to support urgent or escalated incidents.
Contribute to workplace safety initiatives and related projects as assigned.