Workplace Services Specialist

Thrivent•Minneapolis, MN

4d•$23 - $31

About The Position

At Workplace Solutions, we believe the workplace is more than just a space—it’s an experience. The Workplace Services Specialist plays a pivotal role in bringing our workplace to life by delivering thoughtful services and amenities that enhance employee well-being, engagement, and productivity. With a keen eye for detail and a passion for hospitality, this role ensures that every interaction and touchpoint contribute to a seamless, welcoming, and efficient work environment. The ideal candidate understands that it’s the details, service, and hospitality that make a workplace truly exceptional. They take pride in delivering every aspect of the job, knowing their work directly enhances the experience of employees working in the office, as well as visitors.

Requirements

3 years of experience in Workplace and Meeting Services within a Corporate Facilities setting.
Ability to excel in a fast-paced environment while demonstrating professionalism, poise, and sound judgment.
Ability to manage multiple projects and adapt to evolving workplace needs.
Proficiency in Microsoft Office Suite, Teams, Outlook.
Familiarity with FM Systems, AutoCAD, Cricut, or ability to learn quickly.
Strong attention to detail, problem-solving skills, and a customer-first mindset.
Good decision making, prioritization and organization skills.
Excellent customer service, collaboration, and problem-solving skills.
Good written and verbal communication skills.
Works well in a team environment.
Must be able to lift and carry up to 25 lbs. regularly.
Requires frequent walking, standing, and sitting throughout the day.
Ability to bend, stoop, and reach as needed to perform tasks.
Comfortable working in various environments, including indoor and outdoor settings.

Responsibilities

Partner with internal teams and external vendors to coordinate meeting, event, and workplace service requests (Workplace Solutions, Facilities Operations, Event Planning, Security, Catering, etc.).
Use systems such as weThrive, Outlook, and CAFM to manage requests, maintain room information, and provide timely updates.
Deliver strong customer service and maintain positive working relationships with key stakeholders.
Perform meeting, training, and event room setups and teardowns.
Reset restricted and specialty spaces to standard configurations.
Ensure rooms meet quality, safety, and readiness standards.
Install, adjust, repair, and maintain office and system furniture.
Coordinate and occasionally oversee external furniture installers or moving crews.
Conduct warranty assessments and support claims.
Document as-built layouts and update AutoCAD/FM Systems.
Assist with equipment and furniture validation walk‑throughs.
Perform light preventive maintenance on workplace equipment (e.g., bottle filler filters, Bevi/coffee machines, clock resets).
Complete minor non‑mechanical repairs to support safe and functional spaces.
Assist Operations by handling tasks that free mechanics to focus on building systems.
Order and maintain inventory of supplies and small parts for scheduled maintenance.
Keep storage rooms and equipment areas organized.
Follow all safety protocols and complete work professionally and neatly.
Support cross-functional initiatives, facility projects, and workplace programs.
Assist with office moves, ergonomics tasks, and broader workplace services as needed.