Workplace Operations Program Manager

Discord•San Francisco, CA

2d•Hybrid

About The Position

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. We're looking for a Workplace Operations Program Manager to help run the heart of our San Francisco HQ. This role is equal parts operational excellence and people-first thinking — you'll keep the office running smoothly day-to-day while also designing the programs and experiences that make our workplace somewhere people genuinely love to be. If you're someone who finds joy in the details, thrives in a fast-paced environment, and cares deeply about creating a welcoming, inclusive space, we'd love to meet you. This person will report to the Sr. Director, Workplace

Requirements

4+ years experience in workplace operations, facilities management, or a related field
Strong vendor management skills with demonstrated ability to hold partners accountable to SLAs and budgets
Experience managing space planning, seating programs, or desk residency initiatives
Experience with annual planning, budgets, and tracking expenses
Excellent communication skills with the ability to simplify the complex and adapt your message to any audience
A proactive, solutions-oriented mindset with strong attention to detail and the ability to manage multiple priorities with minimal guidanceA genuine passion for creating inclusive, people-first workplace experiences
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.
For this role, the Hiring Manager would like folks to be in the office 4 days a week.

Responsibilities

Own the day-to-day physical operation of the office — including morning restocking of kitchens, common areas, and supplies; beverage and fridge management; shower room upkeep; reception; mailroom operations; and coffee machine maintenance
Manage food, beverage, and lunch service programs end-to-end, including vendor relationships, employee messaging, usage monitoring, and budget alignment
Oversee office supply ordering, backstock management, and financial oversight across facilities operations
Manage vendor relationships and service delivery across HQ — including janitorial, Creative Plant, Cintas, and other contractors — holding partners accountable to SLAs and presenting optimization recommendations
Own the desk residency program, including strategy, team seating assignments, space allocation, and day-to-day tracking and communications
Enforce parking garage policies and manage access control, including credential issuance, audits, and coordination with Security on compliance and escalations
Design and implement employee engagement programs that strengthen company culture and create moments of surprise and delight that reflect our values
Own daily employee support — responding to tickets, serving as an approachable resource, and continuously evolving our operations playbook to ensure a safe, inclusive environment
Develop and iterate workplace policies and processes that maximize operational efficiency
Collaborate with partners across People, IT, Facilities, Security, and Finance, clearly communicating complex concepts and adjusting messaging based on stakeholder needs
Partner with Internal Events, Employee Experience, and other cross-functional teams to execute company events including all-hands and onsites