Workplace Manager

Harvey•New York, NY

2d•Onsite

About The Position

As Workplace Manager, you own the day-to-day workplace experience at our second largest hub in New York—keeping operations running smoothly while driving initiatives that elevate the employee experience, optimize costs, and scale our workplace infrastructure as Harvey grows. This is a fully in-office role based in the Flatiron district in NY, with an expectation of on-site presence Monday through Friday, 9:00am–5:00pm to support the daily workplace experience.

Requirements

5+ years of experience in Workplace/facility management, workplace operations, or a similar role, ideally at a fast-growing tech or startup company
A genuine passion for creating great workplace experiences and making people feel welcome
Ability to maintain composure and effectiveness in high-pressure situations.
Demonstrated foundational understanding of office systems (HVAC, plumbing, electrical, lighting) and can communicate effectively with trades to resolve issues.
Ability to assess, plan, and organize assigned work efficiently.
Experience with ticketing systems and project management tools used to track and manage tasks.
A proactive, solutions-oriented mindset—you see what needs to be done and take initiative without being asked
Strong organizational skills and the ability to juggle multiple (sometimes conflicting) priorities with attention to detail
Excellent interpersonal and communication skills; you’re someone people naturally trust and go to for help
Experience managing vendor relationships
Comfort working in a fast-paced environment where priorities can shift quickly

Responsibilities

Own the end-to-end workplace and guest experience for the NY office, setting and maintaining standards for safety, functionality, and employee satisfaction
Proactively identify operational improvements and lead implementation; maintain office systems, SOPs, and documentation to support a growing team
Oversee and manage day-to-day Workplace operations in the office, including janitorial services, food & beverage, repairs/maintenance, interior plants/landscaping, security, shipping services, seating plans, office supplies, and maintaining FF&E.
Maintain a relationship with the landlord and building management
Manage contracted services necessary to maintain the facilities.
Manage space planning- keeping floorplans up to date and coordinating moves/adds/changes.
Develop and manage the office operating budget; track spend, identify savings, and make data-informed recommendations
Own vendor relationships end-to-end: selection, contract negotiation, performance management, COIs, POs, payment, and renewals
Manage and prioritize office requests through the Workplace ticketing system.
Ensure local programs and services align with global Workplace standards.
Create a warm, inclusive office environment that reflects Harvey's values and culture
Own the local workplace onboarding experience (office tours, swag, event planning) and partner with People Ops to continuously improve it based on new hire feedback
Partner with the People team to bring culture initiatives to life in the NY office
Coordinate logistics for team offsites, all-hands meetings, and visiting employees from other offices
Partner with recruiting and executive teams on high-touch candidate and client visits
Manage office-related communications and announcements
Lead or contribute to workplace-related projects (office moves, buildouts, policy rollouts)
Partner with IT, Security, People Ops, and Finance on initiatives that span functions