Workplace Lead

Industrial Electric Manufacturing•Jacksonville, FL

6h•Onsite

About The Position

The Workplace Lead is responsible for ensuring a positive and productive work environment across all Jacksonville and surrounding city offices. This role serves as the supervisor and backup for Jacksonville and Nashville Receptionists, supports the rollout of workplace programs and initiatives, and oversees day-to-day operations, including ad hoc administrative needs. The Workplace Lead partners closely with vendors and helps maintain a space that reflects the company’s culture while supporting ongoing business growth. Ideal Candidate Profile We are seeking a customer-focused professional who has supervisor experience and is friendly, resourceful, and organized to join our team as a Workplace Lead. This person should be highly motivated and able to multitask, with the capacity to prioritize tasks under pressure. Proficiency in tools such as Microsoft Office Suite, Sharepoint and Verkada is a plus.

Requirements

Requirements include a high school diploma or GED
Supervisor experience strongly preferred
3+ years of receptionist/administrative assistant and/or front desk experience
Flexibility and customer focus are a must
Strong organizational, written and verbal skills, attention to detail, and multi-tasking
Proficiency in Word, Outlook, Excel and PowerPoint are also required
Must be able to lift up to 20lbs.
Long periods of close work on computer screen.
Interpret, analyze, research and handle multiple tasks simultaneously.

Nice To Haves

Proficiency in tools such as Microsoft Office Suite, Sharepoint and Verkada is a plus.

Responsibilities

Backup to the Jacksonville and Nashville Receptionists when they are on breaks or out of office, either virtually from a different Jacksonville office or in person.
Greet, welcome and direct on-site visitors.
Monitor visitor management system and issue visitor badges.
Answer phone and in-person inquiries, providing general information to guests and employees.
Perform administrative tasks such as mailing, data entry, creating POs, etc.
Maintain a safe, clean, and organized office environment.
Order and manage office and break room supplies.
Assist with updating workplace documents and developing new policies and procedures.
Helpdesk manager for the RE & Workplace team, ensuring timely resolution of workplace-related issues.
Work closely with vendors to ensure a good partnership and seamless employee experience.
Conduct regular business reviews to hold vendors accountable.
Help organize and execute on-site events and special meetings, happy hours and VIP visits.
Collect feedback and data from employees to be able to continuously improve.
Help manage national event intake form.
Assist with larger workplace projects and space planning
Cross-collaborate with other teams and/or senior management
Assist the broader facilities team, from admin-type tasks to rolling up your sleeves and moving items that weigh up to 20lbs
Be willing to work days longer than 8 hours
Direct supervision of receptionists
Provide guidance and mentorship to receptionist/office administrators, and step in as acting manager during the Senior Workplace Manager’s absence.