Workplace Experience Lead

Freshworks

3d • $59 - $73 • Onsite

About The Position

Freshworks is seeking a well-seasoned Workplace Experience Lead to support our San Mateo headquarters. This role is all about elevating the workplace experience by bringing energy and creativity to the office while serving as a friendly go-to for employees and visitors. The Workplace Experience Lead is key to keeping our offices running smoothly while creating a standout experience for our employees.
The ideal candidate is organized and detail-oriented with a natural ability to make people feel welcomed and supported in the office. You thrive in a fast-paced environment, excel at multitasking, and execute administrative and facilities tasks with accuracy and efficiency. In this role, you will help cultivate a healthy, inclusive, and engaging workplace for Freshworks employees. This role reports directly to the Senior Manager of Workplace Management and is based on-site, requiring five days per week in the office.

Requirements

• A bachelor’s degree with a minimum of four years experience supporting office operations and employee engagement in a high-energy, fast-paced workplace.
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent interpersonal, communication, and customer service skills, with a flexible and positive attitude.
• Strong technical proficiency, including advanced knowledge of Google Workspace, Slack, Microsoft Office, Netsuite (or similar procurement platform).
• Hands-on mindset with a willingness to take on tasks of all sizes.

Nice To Haves

• First Aid/CPR training is a plus!

Responsibilities

• Own the front desk experience by greeting visitors and team members with warmth, professionalism, and care.
• Own the pulse of the office by planning monthly curated experiences and company-sponsored events.
• Continuously innovate the workplace experience by gathering feedback and launching fresh ideas.
• Partner with HR to ensure every new hire feels welcomed and supported on their first day.
• Coordinate SWAG programs and branded moments employees actually get excited about.
• Build strong partnerships with internal teams, vendors, and property management.
• Serve as a trusted go-to for employee needs, questions, and office support.
• Partner with internal teams and external vendors
• Play a hands-on role in space planning and office expansion projects to support our growing footprint
• Own the office budget across meals, snacks, events, and vendors.
• Manage the PO process and vendor onboarding from start to finish.
• Proactively resolve day-to-day office issues and track trends to drive ongoing improvements and enhance the workplace experience
• Support a comfortable and well-maintained workplace by managing janitorial and maintenance work orders as needed
• Manage office & kitchen inventory to keep things running smoothly.
• Work alongside workplace technology (room booking, AV, visitor systems, ticketing tools).
• Help maintain a safe and secure environment by following building safety procedures and alerting the appropriate contacts whenever necessary
• Keep team documentation and shared drives clean and organized.

Benefits

• Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
• Freshworks also offers adoption and parental leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees