Workplace Experience Receptionist

JLL•Wichita, KS

52d•Onsite

About The Position

As a Workplace Experience Receptionist at JLL, you will deliver elevated client and guest experiences while serving as the welcoming face of our Wichita facility. This role combines your passion for service, exceptional people skills, and enthusiasm for creating a hospitality-focused environment that reflects JLL's commitment to extraordinary guest services. You'll be an integral part of the facilities team while interfacing with services across the organization to anticipate needs, identify issues, and deliver creative solutions that create lasting, memorable experiences for clients and guests.

Requirements

Minimum 1-2 years previous customer service or hospitality-related experience
People-focused mindset with passion for creating experiences that exceed expectations
Flexibility and positive attitude in managing shifting daily priorities
Excellent communication skills with ability to interact professionally in verbal and written formats
Fluency in English required for effective client and guest interaction
Multi-tasking abilities with skills to prioritize while ensuring consistent and elevated guest experiences
Working knowledge of information technology tools and platforms
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Nice To Haves

Experience in hospitality or customer service environments
Background in facilities management or workplace experience coordination
Knowledge of work order management systems and administrative support processes
Experience with meeting room booking systems and event coordination
Understanding of security and safety protocols in corporate environments

Responsibilities

Warmly welcome guests and callers while anticipating their needs and assisting with arrivals, departures, office orientations, and requests
Engage visitors, employees, and callers in a manner that makes them feel welcomed and assisted in helpful and timely fashion
Connect with clients, customers, and support teams while collaborating to proactively anticipate needs and identify issues
Deliver creative solutions while being familiar with all facility services and working with facilities management to cultivate hospitality approach
Work across teams to proactively communicate and prepare for meetings and events, intentionally anticipating and addressing concerns
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
Act as central point of contact, providing information and wayfinding for campus, services, and activities
Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
Create work orders for custodial, maintenance, safety, and security concerns through appropriate channels and systems
Provide support and assistance with meeting room bookings, reports, and updates as needed
Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions