Workplace Experience Projects & Program Manager

Plaid•San Francisco, CA

About The Position

We believe that the way people interact with their finances will drastically improve in the next few years. Weâre dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaidâs network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Workplace Experience team powers the Plaid experience. We do this through adaptable problem-solving, intentional design, and thoughtful execution grounded in expertise and care. By elevating the everyday and focusing on the moments that matterâbig and smallâwe fuel productivity and strengthen connection across the company. We are seeking a hands-on Workplace Projects & Programs Manager to drive execution, structure, and visibility across key Workplace Experience initiatives. You will play a central role in delivering complex workplace and real estate projects, while also helping establish the project management practices and operating rhythms that enable the team to scale effectively. This role reports to the Head of Workplace Experience and partners closely with peers across Workplace Operations and Employee Experience.

Requirements

4â8 years of experience managing complex, cross-functional projects, ideally related to workplace, facilities, real estate, or employee experience.
Direct experience with office relocations, expansions, renovations, or large workplace changes.
Proven ability to own projects end to end, including timelines, budgets, dependencies, and risk management.
Experience working with internal partners and external vendors to deliver successful outcomes.
Comfort operating in ambiguous, fast-changing environments, bringing structure and momentum to work that is not fully defined.
Strong collaborator who drives execution through influence rather than authority.
Clear, concise communicator with strong written and verbal skills.
Comfort using tools such as Asana, Google Workspace, or similar
Willingness and ability to travel occasionally (up to ~25%), depending on project needs and role location.

Responsibilities

Own end-to-end project management for major workplace initiatives, including office relocations, expansions, renovations, and space-related improvements, developing detailed plans across scope, timelines, dependencies, budgets, and risks.
Coordinate with external partners such as architects, general contractors, and external project managers to deliver large-scale workplace builds and relocations.
Partner closely with Workplace Operations to ensure smooth handoffs from project delivery into ongoing operations.
Partner with the Employee Experience team to project manage large-scale company events and programs (e.g., company retreat).Own timelines, deliverables, and cross-functional coordination for event-related initiatives.
Build repeatable processes for event planning, execution, and retrospectives to inform future improvements.
Own and manage key Workplace Experience programs, including: Attendance tracking and space utilization audits, Bi-annual Workplace Experience survey, Employee stipends and related policies, People Hub content and employee-facing workplace resources
Monitor and analyze program data and employee feedback to surface insights and recommendations that inform ongoing Workplace Experience improvements.
Identify opportunities to improve how the team plans and executes work, implementing lightweight tools and processes that support scale and consistency.
Develop a point of view on tooling (e.g., spreadsheets, Asana, etc.) and ensure consistent adoption across projects.
Manage the teamâs project roadmap, dependencies, and quarterly updates in close collaboration with project owners.
Drive clear project visibility through milestones, status updates, and risk tracking for key initiatives.
Serve as a trusted project partner to peers across Workplace Experience, IT, Finance, and Executive Administration, bringing structure, clarity, and momentum to cross-functional work.