Workplace Experience Manager

JLL•San Jose, CA

2d•$94,300 - $136,800•Onsite

About The Position

The Workplace Experience Manager is responsible for overseeing and managing the day-to-day operations of the workplace environment within a commercial real estate (CRE) organization. This role focuses on creating a productive, safe, and engaging workplace for employees and visitors in a fast-paced, dynamic technology client environment. The Workplace Manager leads direction with cross-functional teams, collaborates with various stakeholders including HR, Facilities, IT, and external vendors, and ensures timely delivery of team objectives and service level agreements.

Requirements

3+ years' experience in workplace management, facilities management, or related roles within a commercial real estate or corporate environment.
Demonstrated leadership experience managing teams of 5+ people in fast-paced, deadline-driven environments.
Strong project management skills with experience managing multiple concurrent deliverables and meeting tight deadlines.
Experience with data collection, analysis, and reporting using Excel, PowerBI, or similar analytics tools to generate business insights.
Proven presentation skills with experience delivering executive-level business reviews and monthly performance reports to senior leadership.
Knowledge of facility inspections and preventative maintenance programs including HVAC, electrical, plumbing, and building systems.
Knowledge of workplace trends, best practices, and industry standards for creating productive and engaging work environments.
Strong interpersonal and communication skills with the ability to collaborate with stakeholders at all levels.

Nice To Haves

Knowledge of health, safety, and environmental regulations applicable to the workplace.
Experience in budgeting, cost management, and vendor contract negotiations.
Proficiency in using workplace management software, collaboration tools, and Microsoft Office Suite.
Advanced Excel skills for data analysis, dashboard creation, and reporting automation.
Experience with building automation systems and computerized maintenance management systems (CMMS).
Strong organization and project management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Experience with performance management and team development in high-pressure situations.
Problem-solving skills and the ability to address and resolve workplace-related issues quickly and efficiently.
Flexibility and adaptability to changing work demands and evolving workplace strategies.
Customer service orientation and a commitment to providing exceptional workplace experiences while maintaining operational efficiency.
Proven track record of successfully managing team deliverables and meeting aggressive timelines in dynamic work environments.
Professional facility management certifications (CFM, FMP, or similar) demonstrating expertise in preventative maintenance and facility operations.

Responsibilities

Team Leadership & Operations: Lead workplace teams with guidance, mentorship, and performance management while managing deliverables, timelines, and cross-functional coordination in fast-paced environments
Data Analysis & Reporting: Collect and analyze workplace performance metrics (space utilization, service volumes, costs, satisfaction) and deliver monthly business review presentations to senior leadership
Facilities & Space Management: Oversee maintenance, inspections, preventative programs, space planning, office layouts, and ensure optimal workplace conditions meeting safety and environmental standards
Workplace Services & Technology: Manage employee amenities (reception, mailrooms, conference rooms, fitness centers) and workplace technology systems (access control, booking systems, AV equipment)
Vendor Relations & Budget Control: Manage vendor relationships, contracts, and service quality while developing budgets, monitoring expenses, and identifying cost-saving opportunities
Work Order & SLA Management: Oversee work order ticket systems, enforce strict SLA compliance for response times, and conduct quality audits of vendor and team performance
Employee Experience & Compliance: Support engagement initiatives, workplace events, communication strategies, and ensure compliance with all relevant workplace regulations and policies