Workplace Experience Lead

Latham & Watkins LLP • New York, NY

21h • $80,000 - $95,000 • Onsite

About The Position

The Workplace Experience Lead is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for playing a crucial role in delivering top-tier service to both internal and external clients, whether remotely or in-person, while serving as the primary point of contact for new partners and associates in the relevant location, guiding them through the onboarding process while integrating them into the firm’s culture and processes. This role will be based in our New York Satellite office, located in Denver, CO. Please note that this role requires an in-office presence Monday - Friday from 9:00 am – 5:00 pm.

Requirements

• Exhibit strong organizational, project management, and multitasking skills, with the ability to manage multiple priorities and deadlines
• Demonstrate well-developed and professional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Possess the ability to work in a team environment with a customer service focus
• A Bachelor’s degree or equivalent in Business or related field
• A minimum of five (5) years of cumulative experience
• A minimum of three (3) years’ progressively responsible management experience in a legal or professional services environment

Responsibilities

• Acting as a liaison between new partners and various departments, acting as a trusted advisor, ensuring they have access to necessary tools, resources, and support, functioning as a liaison across business services, ensuring consistent communication, and guiding process efficiency
• Liaising, managing, and coordinating vendor relationships and expenses for various office-related needs (office supplies, records management, courier services, food and beverage service, equipment leases)
• Overseeing physical office space management including all maintenance, issue resolution and upkeep, parking, security, and cleaning, coordinating with building personnel as needed
• Ensuring workstations and collaboration spaces are presentable and equipped to client specifications, while verifying technology functionality, providing first-line technology assistance, and utilizing the firm’s Workplace Experience technology tools to enhance client support
• Preparing for and greets all guests and visitors including obtaining credentials, office readiness, meeting space coordination, etc., anticipating needs and providing information about available services
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level