Workplace Experience Coordinator

Moloco•New York, NY

13h•Onsite

About The Position

Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy. Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media and Streaming Monetization solutions enable retailers, marketplaces, and streaming platforms to build revenue-generating ad businesses that balance user experience and advertiser performance. Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Bangalore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin. Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now! The Global Workplace Experience team at Moloco is seeking a seasoned, energetic, and thoughtful Workplace Experience Coordinator to help design and deliver best-in-class, hospitality-driven experiences for our employees. This role offers a rare opportunity to build from the ground up crafting meaningful, people-first experiences while thoughtfully scaling workplace programs in our New York Office. To ensure operational excellence and successfully deliver against key milestones, Moloco is looking for a steady, committed, and culturally embedded leader who can make an immediate and lasting impact.

Requirements

6+ years of relevant experience in hospitality, upscale hotel management, workplace operations or employee experience
Exceptional interpersonal skills with a warm, hospitality first approach to creating welcoming, high performing workplaces, you are the face of our day to day operations
Actively incorporates feedback into future work and continuously seeks improvement
Proven ability to manage multiple priorities and lead large scale projects with confidence and clarity
A solutions focused self-starter with a proactive and positive growth mindset
Demonstrates clear communication and thoughtful documentation; consistently contributes innovative ideas
Builds strong relationships and navigates challenges with energy, empathy, and professionalism
Comfortable evaluating technical workflows and leveraging tools like AI to streamline or automate manual processes
Anticipates risks, adjusts priorities as needed, and acts decisively under pressure

Responsibilities

Be the culture champion of the offices, build strong relationships with all employees by delivering high touch hospitality driven support
Respond promptly and positively to all inquiries in person, via Slack or other channels
Provide forward thinking documented proposals for potential enhancements to experiences and in office initiatives
Use feedback and data to tailor employee offerings and experiences to meet local needs and preferences
Maintain event trackers, highlighting relevant insights and trends to leadership
Lead, plan and execute all in office events, ensuring they deliver thoughtful and memorable experiences
Identify gaps and opportunities in event strategy to leadership with proposed future solutions
Own front desk program standards and ensure seamless execution by onsite teams
Serve as a liaison between the city, landlord and internal teams
Provide and deliver insights into all workplace related programs (large events likes holiday party, food programs, Event experiences like WE Day, mailroom services, swag)
Maintain the office’s overall look and feel, creating and documenting standards where they don’t exist
Oversee badging and access control systems to ensure secure and efficient operations
Provide badging data sets and insights to all trackers, decks and identify areas of change and abnormalities
Meticulous management of workplace contracts, budget tracking and forecasting
Oversee vendor onboarding into our financial tools
Partner with internal stakeholders like Finance and Procurement to conduct RFPs and QBRs
Lead and execute office related build projects, identifying stakeholders, managing timelines and hosting retrospectives
Support office moves and relocations
Update and manage internal and external workplace content and playbooks
Identify and address communication gaps with a solution orientated mindset
Deliver clear, proactive communication plans around events, safety updates and other workplace initiatives
Manage vendor relationships, resolve issues promptly and monitor performance against SLA’s
Manage and maintain vendor related playbooks and required documentation
Ability to influence decisions with other stakeholders and colleagues
Oversee and adjust local office operations to align with workplace expectations and standards