Workplace Experience Coordinator
About The Position
Responsible for the day-to-day people management duties for all Ambassadors at a specific building or set of buildings. This includes managing schedules, providing guidance, and ensuring that the team is meeting expectations. Provides operational oversight of the Workplace Experience Program for a dedicated building or set of buildings and coordinates daily with other service line leads, direct reports, and the Workplace Experience Manager. Functions as the primary escalation point for Ambassadors and ensures all complaints, questions and concerns that were escalated have been properly addressed. Cross trains Ambassadors assigned to various spaces in the building – Conference Spaces, Concierge Desks, open workstations - to promote uniformity and to expand the Ambassadors knowledge base so that they are able to support end users holistically. Identifies and escalates gaps in service or process improvements and collaborates with the Manager to implement new, innovative solutions. Oversees space readiness and quality of service across the building, and services heavily trafficked spaces as needed to support the delivery of team responsibilities. Provide high touch support to key stakeholders and VIPs in the workplace. This includes, providing employees with tools, support, information, and wayfinding. Provides a warm welcome to all associates and guests, leaving them with a positive and professional first impression. Reviews voice of the employee data (quantitative and qualitative) to capture service needs. Track’s themes and trends to share with the Manager. Functions as the eyes and ears of the workplace and proactively submits work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
Responsibilities
- Manage day-to-day people management duties for all Ambassadors.
- Manage schedules, provide guidance, and ensure the team is meeting expectations.
- Provide operational oversight of the Workplace Experience Program.
- Coordinate daily with other service line leads, direct reports, and the Workplace Experience Manager.
- Function as the primary escalation point for Ambassadors.
- Cross train Ambassadors assigned to various spaces in the building.
- Identify and escalate gaps in service or process improvements.
- Collaborate with the Manager to implement new, innovative solutions.
- Oversee space readiness and quality of service across the building.
- Service heavily trafficked spaces as needed to support the delivery of team responsibilities.
- Provide high touch support to key stakeholders and VIPs in the workplace.
- Provide employees with tools, support, information, and wayfinding.
- Provide a warm welcome to all associates and guests.
- Review voice of the employee data (quantitative and qualitative) to capture service needs.
- Track themes and trends to share with the Manager.
- Function as the eyes and ears of the workplace and proactively submits work orders.
Benefits
- Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
- In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
