Workplace Experience Coordinator - Washington, D.C.

CBRE•Arlington, VA

47d•$50,000 - $60,000

About The Position

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Requirements

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Applicants must be currently authorized to work in the United States without the need for visa sponsorship, now or in the future
High School Diploma or GED required. A bachelor's degree in hospitality, Event Management, or a related field is a plus
A minimum of 2 years of meeting and event planning, front desk, concierge services, customer service, or a related hospitality role
Exceptional verbal and written communication skills, the ability to confidently interact with diverse individuals and build positive relationships, a warm and welcoming demeanor and genuine desire to assist others and strong active listening skills and the ability to empathize with others.
Strong organizational skills with a keen eye for detail, ability to prioritize tasks, manage time effectively and meet deadlines as needed and ability to follow instructions accurately and ask clarifying questions as needed
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Etc.) Also, a plus if proficient in other platforms such as Webex, slack, and Canva.
A collaborative team player who is comfortable working with internal teams and ability to adapt to changing priorities and handle multiple tasks simultaneously.

Responsibilities

First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.