Front Desk Receptionist / Admin

Aston Carter•San Francisco, CA

9d•$23 - $26•Onsite

About The Position

As a Workplace Experience Coordinator, you will play a critical role in delivering a world-class customer service experience to employees and guests of a designated building. This position is part of the Office Soft Services family, focusing on providing exceptional service to all individuals entering the facility.

Requirements

High School Diploma or GED with up to 2 years of job-related experience.
Ability to follow basic work routines and standards.
Effective communication skills for exchanging straightforward information.
Working knowledge of Microsoft Office products including Word, Excel, and Outlook.
Strong organizational skills with an inquisitive mindset.

Nice To Haves

Experience in facility management, front desk administration, or event planning.

Responsibilities

Act as the first point of contact for everyone entering the facility, greeting them with a friendly and welcoming demeanor.
Issue visitor and parking passes while adhering to security protocols.
Answer the telephone in a professional manner and create presentations, addressing various-sized groups as needed.
Arrange and confirm recreational dining and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as required, coordinating and executing workplace services including mail, office supply services, and onboarding.
Address inquiries or complaints from employees, guests, and co-workers, providing solutions in a customer service-driven manner.
Organize and manage on-site events, including securing event space, setting up and tearing down rooms, and delivering supplies.
Follow property-specific security and emergency procedures, notifying appropriate parties to ensure the safety of all individuals in the building.
Coordinate with vendors supplying services or goods to the workplace.
Explain detailed or complicated information within the team and follow specific directions given by the manager.
Execute tasks through clearly defined duties and methods, using existing procedures to solve straightforward problems.
Assist with resetting chairs, wiping surfaces, and general office upkeep.