Workplace Experience and L&D Coordinator

Dialpad • San Ramon, CA

7d • Onsite

About The Position

As a Workplace Experience and L&D Coordinator, you’ll help bring our learning initiatives to life and provide essential HR administrative support. Alongside these people programs, you will coordinate office operations across 14 global hubs, with a dedicated focus on our San Ramon headquarters. This position reports to our Sr. Manager, Employee Experience & Development, and has the opportunity to be based in our San Ramon Office. This role requires working from Dialpad’s San Ramon office.

Requirements

• Operations specialist with experience in at least one of these areas: office coordination, HR/People support, L&D coordination, or similar administrative roles.
• Highly organized and detail-oriented: you can juggle multiple deadlines, keep track of moving pieces, and follow through reliably.
• Strong communicator: You write clear, polished emails and feel comfortable communicating with employees and leaders at all levels.
• Service-oriented and professional: you enjoy helping others, creating a positive experience, and representing the company in person.
• Tech-savvy: comfortable with Google Workspace (Docs, Slides, Sheets) and eager to learn HR or learning tools (HRIS, LMS, ticketing systems).
• Discreet and trustworthy: you handle confidential information with care and good judgment.
• Growth-minded: excited to learn more about People Operations, L&D, and workplace experience.

Responsibilities

• Coordinate logistics for and facilitate trainings and programs (e.g., new hire orientation, leadership sessions, other learning events).
• Handle invites, calendar management, room/meeting setup, attendance tracking, and follow-up emails.
• Help keep training materials and decks organized, up to date, and on-brand.
• Collect feedback (e.g., surveys, NPS), maintain basic reports, and share key insights with the L&D team.
• Support new hire onboarding, including first-day logistics, welcome materials, and basic HR paperwork in partnership with People Ops.
• Maintain accurate employee records and simple trackers; help with updates to org charts, documents, and internal pages (e.g., Confluence).
• Help with HR admin tasks such as standard letters, reports, and documentation.
• Assist with US benefits administration, including responding to basic employee inquiries, supporting open enrollment logistics, and maintaining benefit documentation.
• Manage logistics for new hire and anniversary swag, and support our recognition and engagement programs.
• Handle sensitive information with strict confidentiality.
• Be a welcoming, professional first point of contact for employees and visitors at our San Ramon HQ.
• Lead and coordinate onsite meetings and events (e.g., room setup, catering coordination, A/V checks, day-of logistics), including site-specific team building and culture-building events.
• Partner with facilities, IT, and vendors to keep the office stocked, safe, and running smoothly.
• Help keep the space clean, organized, and ready for important visitors.

Benefits

• Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential.
• We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
• Our exceptional culture, recognized repeatedly as a certified Great Place to Work , ensures every employee feels valued and empowered to contribute to our collective success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees