Workplace Experience Ambassador

JLL•Chicago, IL

2d•$60,000 - $70,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Experience Ambassador increases the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing individual personal and professional skills. This position serves as the primary point of contact for client employees and provides opportunities to make a meaningful impact on workplace experiences through proactive service delivery and relationship building. What your day-to-day will look like: • Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services • Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained • Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics • Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image • Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered • Support data collection, analysis, and reporting to ensure alignment with client goals and objectives • Assist with client events and serve as training center concierge for internal and external events as needed

Requirements

3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate knowledge
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Excellent verbal and written communication skills with ability to communicate professionally
Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
Must be available to work on-site 5 days per week
Strong prioritization and time management skills with ability to work independently

Nice To Haves

Bachelor's degree or equivalent experience
Highly collaborative approach with strong interpersonal skills and track record of excellent customer service
Ability to work with diverse teams and lead by example with respectful, cooperative, and accountable approach
Excellent organizational skills and process management capabilities
Ability to adapt to new devices, technology, and applications
Experience building meaningful lasting relationships in professional environments
Background in continuous improvement and innovation initiatives

Responsibilities

Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
Assist with client events and serve as training center concierge for internal and external events as needed