Workplace Experience 24/7 Agent
About The Position
The Workplace Experience (WE) 24/7 Agent is an integral part of Latham’s Workplace Experience team. This role will be responsible for providing the best-in-class customer service support to clients and personnel requesting reception, facility, conference room, emergency notification, and travel support services, while utilizing a customer interaction system to provide high-quality, knowledgeable, consultative customer service, and administrative support for workplace experience-related tasks. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The hours for this position will be 9:00 am - 5:00 pm.
Requirements
- Demonstrate excellent communication skills both written and verbal
- Possess exceptional customer service skills with the intention to go above and beyond for every request
- Display the ability to assess situations and take action without the direction of others
- A high school diploma or equivalent
- A minimum of three (3) to five (5) years of prior workplace experience, receptionist, technology, hospitality, or inbound customer service call center experience, preferably
Nice To Haves
- Administrative experience and familiarity with professional services organizations, preferably
Responsibilities
- Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service
- Providing high touch customer service to all visitors and guests
- Contributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilities
- Ensuring cross-departmental collaboration to guide an inquiry to the appropriate resource
- Acting as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customer
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Benefits
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
