Workplace Ambassador

JLL • Atlanta, GA

1d • Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary The Experience Services Ambassador is responsible for the delivery of amazing client and customer experiences within a corporate environment. We’re looking for individuals with a passion for service and safety, excellent communication and people skills and enthusiasm for hospitality-focused service delivery. The right person for this role is solution-focused and calm under pressure, has strong administrative skills, works well on a highly collaborative team, and learns new technologies easily. The position will be supported as an integral part of Experience Services and Integrated Facilities Management.

Requirements

• Experience: Minimum 1- 2 years previous customer service or hospitality related experience
• Education: Some college
• Culture Fit: Adopts and applies cultural principles of integrity; stewardship and compliance; principled entrepreneurship; transformation; knowledge; humility; respect; and self-actualization.
• Professional Presence: Adheres to team uniform dress standards; maintains crisp, professional appearance.
• Technology and Tools: Working knowledge in a range of information technology tools and platforms.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities; thrives in environment of continuous improvement and change.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally.
• Multi-tasker: Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.
• Skillset: Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word and Outlook)
• Minimal Physical Activity: Ability to walk, stand, and/or sit for long periods of time and lift up to 25 lbs.
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• Location: On-site –Atlanta, GA

Responsibilities

• Support corporate office operations which includes functions such as conference room support; escorting visitors; catering assistance; parking validations; coat/luggage check; vending; and office coffee services.
• Serve as a host on conference center floors, greeting and engaging visitors, employees and vendors in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Connect to the goals, initiatives and KPIs of the Experience Services Team, ensuring alignment and measurable value creation.
• Maintain knowledge of all services, initiatives, and events on the client site, partnering with other work streams to ensure a hospitality approach across workplace experience services.
• Perform facilities quality assurance checks to ensure cleanliness and functionality of all areas.
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Maintain host desks, conference rooms, and work cafés to ensure an environment that is safe, clean, organized and reflective of brand standards.
• Maintains environment by monitoring building and equipment controls where applicable.
• Create work orders for custodial, maintenance, safety and security concerns through the appropriate channels/systems.
• Participate in continued trainings to update knowledge of Fire & Life Safety protocols.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur.
• Implement and monitor standards of service to meet and exceed expectations.
• Assist with maintaining office supply inventory levels.
• Perform ad hoc assignments to support a seamless and timely delivery of services.

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree