WORKPLACE AMBASSDOR

Compass Group USA Inc•Irving, TX

33d•$25•Onsite

About The Position

The Workplace Ambassador will be responsible for responding to and delivering all aspects of workplace operations through a hospitality lens; offering continuous attentive service and creating an exceptional employee experience within a Wells Fargo Administrative location. You will be a collaborative partner who is confident and comfortable with our processes and tools. You will establish trust-based relationships and establish yourself as a key member of the local workplace team. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees. The Ambassador's primary responsibility will be providing support to employees with hospitality and clients first mentality. This role will ensure employees have a safe, comfortable, and functional workspace. Ambassadors will be responsible for the daily oversight of the appearance and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user's touchpoint from the employees' arrival on site through their departure. The Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues.

Requirements

Flexible and positive attitude and enjoys being part of a team.
Inquisitive mind-set that takes pleasure in investigating issues to get them resolved quickly.
Ability to establish positive and productive relationships with colleagues, building vendors, and the firms' employees.
Passionate about great customer service and ensuring employees have a positive experience in the office.
Confident to make reasonable suggestions where improvements may be achieved.
Able to remain constructive and calm in high-pressured situations.
Comfortable proactively starting conversations

Responsibilities

Work as a business partner with your Workplace Leads, Facilites Team, Site Leaders/Coordinators and teammates, assisting in all areas of office services/operations and ensuring tasks are accomplished in a timely manner
Greeting arriving employees and assisting with directions, escorts and helpful resources.
Be a known helpful resource to employees.
Help promote engagement and facilitate a sense of community. Collaborate with Site Leader to facilitate engagement activities bringing the employee base together.
Support additional functions including fire/life & safety and badge access.
Monitors events and office activities to ensure satisfaction of guests and resolution of problems that arise
Regularly walk the site throughout the day while being available to support employees.
Monitor meeting spaces and report any inconsistency and coordinate AV maintenance if necessary.
Provides assistance to new hires or relocators to help them navigate and become familiar with their new workspace.
Ensure all issues are logged and reported through the appropriate system; take ownership for effective follow-up and resolution to the issue.
Solicit feedback on the flex seating experience and communicate to the appropriate team.
Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
Build positive and productive relationships that cultivate a high level of trust in the Ambassadors ability to get issues resolved quickly across all levels of stakeholders.
Support all customer inquiries and issues with a tactful and confidential approach.
Assists new hires with campus tours and orientation of building and resources.
Work collaboratively in a positive and productive 'one-goal' approach across departments and building vendor teams to support issues to be resolved in a timely manner.
Visibly engage with employees to be a known presence in the workplace, recognized for having a 'can-do' helpful and approachable attitude.
Provide information regarding the community including directions, attractions, shopping, dining, and nightlife.