Workforce Target Navigator

Canal Alliance • San Rafael, CA

4h • $33 • Hybrid

About The Position

Canal Alliance exists to break the generational cycle of poverty for Latino immigrants and their families by lifting barriers to their success. As an employer Canal Alliance is committed to our employees, professional development, an inclusive culture, and life-work balance. We implemented a 4 Day Work Week = our full-time schedule is four days, 32 hours with full benefits.

Summary:

In this role, you will provide case management and support for our clients in various workforce programs, including Latinos in Finance, Construction, CNA, and others. You will teach valuable work soft skills including resume writing and interviewing and support the clients’ success until the desired outcome is reached. You will also support the Workforce Supervisor in the overall coordination of the program.

Requirements

• 1-2 years of case management experience and working with underserved populations
• Associate/bachelor's degree or 1-2 years' experience in workforce development
• Bilingual in Spanish and English (REQUIRED)
• Proficiency in Microsoft Word, Excel and Outlook
• Experience working with Salesforce and/or other CRM (preferred)
• Proof of COVID vaccination
• Knowledge of workforce development systems
• Knowledge of soft skills support such as resume building, interviewing skills, and negotiations
• Ability to use cultural responsiveness with clients and staff
• Ability to establish positive and cooperative relationships with students/clients, staff, and partners
• Ability to collect, analyze and use data at the student/client level
• Ability to focus on results and inspire others to do the same
• Ability to effectively communicate information both verbally and in writing
• Ability to take initiative and work collaboratively on a team
• Ability to function with supervision, follow directions, handle multiple tasks simultaneously, and manage stressful situations effectively

Nice To Haves

• Experience working with Salesforce and/or other CRM (preferred)

Responsibilities

• Provide case management and progress monitoring for about 50-60+ adult clients
• Use a restorative justice and client centered approach to identify needs of clients and arrange for access to support services
• Engage clients in their education by monitoring attendance in class, regularly communicating with students, and empowering students to own their educational journey
• Coach clients in workforce development soft skills from career entry to two years post placement
• Implement client outreach strategy, focused recruitment, client enrollment process, and work placement
• Track client progress at entry, program certification/graduation, and every 6 months
• Supports coordinating logistics with outside financial partners to bring financial literacy programs to clients in partnership with the WF Target Supervisor
• Work collaboratively and in partnership with internal Canal Alliance programs such as Adult Education, College to Career and with outside organizational partners including community college partners and industry partners
• Monitor client progress and input data correctly into Salesforce
• Coordinate volunteers with support from the Workforce Target Supervisor Participate in team and agency meeting
• Other duties as assigned by supervisor

Benefits

• 3 weeks paid vacation per year
• 12 days of sick leave per year
• Paid Birthday each year
• 13 paid holidays per year
• 100% paid employee medical & dental insurance, life insurance, LTD, and EAP
• 403(b)-retirement plan with employer match of up to 4% after 3 months of employment
• Voluntary benefits include FSA, vision, life, and pet insurance, as well as coverage for dependents
• Mental health sessions at no cost to the employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree