Workforce Navigator (STEPS for Success)

University Area Community Development•Tampa, FL

11d•$45,000

About The Position

The Workforce Navigator is responsible for coordinating the development and application of participant’s individualized goal plan (IGP) and managing service system delivery for wrap-around case management care, with a targeted focus on workforce and career resources. This is achieved by providing instruction and case management support to STEPS for Success participants and members of the community while supporting the career development and wrap-around care of clients. This role will also support the development of partnerships for workforce opportunities and coordinate the implementation of career services within the community. The mission is to provide individuals with tools for economic mobility and workforce readiness education to gain or maintain sustainable employment, financial stability, and resources for individualized support during case management process.

Requirements

Associate’s degree required; bachelor’s degree preferred.
2-5 years of work experience in customer service, case management and workforce initiatives.
Excellent technology skills including MS Office applications.
Familiar with standard concepts, practices, and procedures within a particular field.
Relies on experience and judgment to plan and accomplish goals.
Ability to read, write, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to effectively communicate in English, Spanish proficiency preferred.
Ability to apply concepts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have a general knowledge of computers and security measures and a specific knowledge of database software; internet software; online forms protocol; and internet navigation.
Proficient in Microsoft Office Suite and Outlook.
CPR (Cardiopulmonary Resuscitation)
First Aid Training
AED (Automated External Defibrillator)
Ability to establish and sustain effective working relationships with a team, as well as external agencies and partners when required.
Excellent verbal and writing skills.
Excellent organizational and time management skills, as well as the ability to work independently.
Skills in coordinating activities, evaluating data and establishing priorities.

Nice To Haves

Non-profit experience is a plus.
Spanish proficiency preferred.

Responsibilities

Provide case management and support services based on the person-centered model for individuals.
Provide initial screening and assessments and intake procedures for assigned cases and referrals.
Perform need and risk assessments, evaluate and analyze individual goal plans providing wrap-around support.
Responsible for entering client progress notes, required monitoring data and follow-up details in the STEPS case management and Workforce-related systems.
Maintain thorough records of client interactions and update data regularly.
Develop personalized action plans and financial goals for clients.
Assist with consultation of computer lab guests while providing career readiness resources.
Assist in collecting and managing data for reports.
Support full case management and wraparound services for clients.
Work collaboratively with the team and across departments to provide seamless service delivery for families and individuals.
Coordinate and conduct job readiness and other workforce-related training courses or support.
Create and maintain positive relationships with partners for job opportunities, job readiness resources, and workshop facilitation.
Participate and complete training on Systems of Care practice and other relevant training as determined in consultation with the STEPS Program Manager or Director of Programs and requirements of funders.
Develop a working knowledge of community resources to support clients.
Represent the organization at outreach opportunities and job fairs.
Perform clerical duties and generate monthly reports.
Follow multiple grant guidelines for program operation and analysis.
Operate within program budget guidelines.
Other duties as assigned.