Workforce Support Specialist

Booz Allen Hamilton•Springfield, VA

About The Position

Workforce Support Specialist The Opportunity: Manage, facilitate, and coordinate a portfolio of critical workforce support programs, including training delivery, performance management, deployment lifecycle, reasonable accommodation, and physical space planning. Be responsible for the end-to-end execution of these programs, serving as a key point of contact for the workforce, ensuring compliance with all agency and regulatory guidance, and providing data-driven updates and recommendations to leadership. Coordinate and deliver the full curriculum of training programs, including scheduling, logistics, and speaker coordination. Facilitate the directorate’s performance management program, advising the workforce and tracking progress. Provide full lifecycle coordination for personnel deployments, including managing readiness, scheduling, travel, and medical or security requirements. Process and manage reasonable accommodation requests in accordance with federal rules, maintaining all case files and databases. Develop and maintain program-specific dashboards and reports to track key metrics for training, performance management, and space utilization. Analyze OCONUS requirements to help draft position descriptions and provide recommendations for deployment selection. Review and analyze training feedback and course materials to recommend updates and improvements. Lead and facilitate training on analytic tradecraft standards, and create reference tools for the workforce. Serve as a primary point of contact for employees and managers on matters of performance management, deployment, and reasonable accommodation. Act as a back-fill Disability Support Worker (DSW), providing direct assistance to employees with disabilities, as needed. Develop and maintain the directorate's physical space implementation plan, monitoring vacancies and optimizing seating arrangements. Maintain all required databases and records for deployments, accommodations, and other program activities. Prepare program overview briefs, status reports, and other official correspondence for leadership.

Requirements

3+ years of experience in human resources
Experience managing or coordinating multiple programs in a fluid, changing environment
Experience applying federal workforce regulations, including rules for reasonable accommodation and performance management principles
Experience as an instructor or facilitator
Experience using Microsoft Office Suite, including Excel for data sorting and report generation
Experience reviewing and editing official documents or intelligence reports
Experience collaborating with and providing support to various audiences, including employees with disabilities
Knowledge of analytic tradecraft standards such as ICD 203 and 206
Active TS/SCI clearance; willingness to take a polygraph exam
Bachelor’s degree in a Human Resources, Business, or Psychology field

Nice To Haves

2+ years of experience planning and implementing programs and resolving issues requiring cross-organizational coordination
Experience using travel and deployment systems such as DTS, SPOT, or APACS
Experience with PeopleSoft and the DCIPS Performance Management system
Experience developing data visualizations or dashboards using tools such as Tableau
Possession of strong verbal and written communication skills

Responsibilities

Manage, facilitate, and coordinate a portfolio of critical workforce support programs, including training delivery, performance management, deployment lifecycle, reasonable accommodation, and physical space planning.
End-to-end execution of these programs, serving as a key point of contact for the workforce, ensuring compliance with all agency and regulatory guidance, and providing data-driven updates and recommendations to leadership.
Coordinate and deliver the full curriculum of training programs, including scheduling, logistics, and speaker coordination.
Facilitate the directorate’s performance management program, advising the workforce and tracking progress.
Provide full lifecycle coordination for personnel deployments, including managing readiness, scheduling, travel, and medical or security requirements.
Process and manage reasonable accommodation requests in accordance with federal rules, maintaining all case files and databases.
Develop and maintain program-specific dashboards and reports to track key metrics for training, performance management, and space utilization.
Analyze OCONUS requirements to help draft position descriptions and provide recommendations for deployment selection.
Review and analyze training feedback and course materials to recommend updates and improvements.
Lead and facilitate training on analytic tradecraft standards, and create reference tools for the workforce.
Serve as a primary point of contact for employees and managers on matters of performance management, deployment, and reasonable accommodation.
Act as a back-fill Disability Support Worker (DSW), providing direct assistance to employees with disabilities, as needed.
Develop and maintain the directorate's physical space implementation plan, monitoring vacancies and optimizing seating arrangements.
Maintain all required databases and records for deployments, accommodations, and other program activities.
Prepare program overview briefs, status reports, and other official correspondence for leadership.