Workforce Supervisor

Surge Staffing • Zellwood, FL

2d

About The Position

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions. Job Summary: We are seeking a proactive and bilingual Workforce Supervisor to lead and support our production teams. This role ensures safe, efficient, and productive operations while fostering a positive work environment. The ideal candidate is organized, flexible, and skilled at leading teams in a fast-paced environment. The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position: 1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs 2) develops and retains business by providing outstanding customer service 3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.

Requirements

• High School diploma required
• Bilingual (English/Spanish) required
• Ability to work 12-hour shifts (day or night) and 4 days per week
• Flexible, dependable, and solutions-oriented
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

Nice To Haves

• Prior supervisory experience preferred, ideally in production or warehouse operations
• Exceptional customer service skills and the ability to build/enhance successful business partnerships

Responsibilities

• Supervise and coordinate daily activities of production staff
• Ensure compliance with safety protocols and company policies
• Monitor productivity, attendance, and performance metrics
• Train, coach, and develop team members to achieve operational goals
• Collaborate with management to optimize workflows and solve operational challenges
• Maintain accurate records and reporting as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED