Workforce Scheduling Analyst

Seminole Gaming•Hollywood, FL

13d

About The Position

The Scheduling Analyst supports enterprise-wide workforce efficiency by developing data-driven staffing plans and property-specific schedules that align with business demand, service standards, and labor requirements. Working cross-functionally with Operations, HR, and Finance, the role ensures optimal labor deployment, compliance with policies and union agreements, and consistent service delivery across gaming and hospitality operations at a specific property Reports to Regional Manager of Centralized Scheduling with a dotted line reporting structure to Property Finance and President

Requirements

KNOWLEDGE OF: Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred
Prior experience in workforce planning, scheduling, or operational analytics (3+ YOE preferred)
Strong understanding of labor standards, scheduling optimization, and compliance frameworks
Excellent organizational skills with keen attention to detail and accuracy
Ability to communicate effectively and collaborate across functions
ABILITY TO: Labor scheduling for designated functions / locations
Communicate to Scheduling Manager & functional leaders on scheduling changes and gaps
Develop & monitor labor scheduling KPIs & report out to stakeholders
Ensure staffing and labor governance standards are upheld (e.g., overtime is within acceptable limits)

Responsibilities

Labor planning & scheduling Develop, publish and maintain weekly and monthly staff schedules that align with demand forecasting, labor standards, and service goals
Continuously monitor and adjust staffing levels in response to changing business volumes, guest demand, and operational requirements
Coordinate with department leaders to balance workforce efficiency with service quality
System administration & Data management Serve as on-property subject matter expert for workforce management and scheduling systems (e.g. Virtual Roster & Workforce Dimensions)
Manage scheduling data accuracy, troubleshoot system issues, and ensure integrity of employee time & records
Performance analysis & continuous improvement Generate and analyze reports related to staffing utilization, labor costs, and productivity to support operational decision-making
Identify process improvements that increase scheduling accuracy, operational efficiency, and employee satisfaction
Monitor and report on key workforce metrics such as occupancy, service level, absenteeism, and adherence
Cross functional collaboration Partner with other involved functions (e.g., operations, finance, HR) to align labor plans with operation goals and budget targets
Communicate schedule updates and staffing insights clearly to leaders and team members