Kennywood - Workforce Scheduling Specialist

Herschend • West Mifflin, PA

7d

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events. We are currently looking for a: Kennywood - Workforce Scheduling Specialist Roles & Responsibilities:

Requirements

• Strong analytical and quantitative skills with exceptional attention to detail.
• Proficiency in Microsoft Excel and other data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Interest in workforce planning, theme park operations, operational efficiency, and analytics.

Responsibilities

• Workforce Planning Collaborate with all departments to assess staffing needs and recommend strategies for optimal workforce deployment.
• Contribute to the development and refinement of workforce planning models, forecasting tools, and scenario analyses.
• Monitor staffing levels against forecasts and adjust plans to address real‑time and anticipated coverage needs.
• Scheduling Execute scheduling processes for all departments using the park’s workforce management (WFM) system, Quinyx.
• Manage daily scheduling tasks, including call‑outs, no‑shows, shift changes, and conflict resolution.
• Monitor schedule adherence and make real‑time adjustments to maintain operational continuity.
• Administer time‑off requests, shift swaps, and schedule exceptions in accordance with departmental guidelines.
• Process Improvement Identify opportunities to enhance workforce‑related processes across departments.
• Leverage tools such as time‑in‑motion studies, demand‑versus‑staffing analysis, and workflow evaluations to drive operational efficiency and support data‑driven decision‑making.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed