Workforce Development Specialist

UMOM New Day Centers•Phoenix, AZ

About The Position

At UMOM we believe that housing + income ends homelessness. The Workforce Development Specialist is responsible for implementing UMOM's employment and job training strategies to assist clients via groups and in 1:1 appointments in obtaining and retaining sustainable income to support ending their experience of homelessness. The WDS will support case managers by providing referrals to the Job Readiness Series and accessing resources. WDS will participate in the facilitation of Job Readiness Workshops and will identify and schedule 1:1 appointment for high acuity clients in attendance with the appropriate Workforce Specialist.

Requirements

High School or GED Diploma
Minimum 3 years of experience working with at-risk populations and/or case management
Computer literacy , including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
Valid Level One Fingerprint Clearance Card or the ability to obtain one
Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services .
Ability to c omply with and pass all required background check and drug screening requirements , i ncluding but not limited to pre-employment and random drug screening as required/requested .
Valid AZ Driver's License and a driving record that falls within UMOM's policy 5 0/ 1 00 level of car insurance coverage .
This is a Safety Sensitive position.
Willingness to embrace and actively support the unique culture and values of UMOM
Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
Ability to exercise excellent independent judgment and take ownership of decisions
Ability to think on a broad, systems-level relative to the scope of the position
Ability to work independently and self-manage to achieve goals while being a strong team player
Ability to organize, meet deadlines, prioritize and delegate appropriately
Ability to cope with and embrace change, risk, and uncertainty
Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Nice To Haves

Bachelor's degree , strongly preferred
Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred
Experience in and passion for workforce development, employment services, and vocational training preferred
Knowledge of non-profit sector; experience working with underserved or disadvantaged populations preferred
Knowledge of the local publicly funded workforce development system is a plus

Responsibilities

Serve s as an ambassador of UMOM's workforce development strategy by supporting the regular implementation of employment services by program case managers , including training and supporting case managers to establish a time-sensitive employment/income plan that is integrated with a client's housing plan.
Thoroughly assess es client's unique need while identifying and strategizing around barriers to long-term success.
Assist s clients in co-creating an employment plan to be able to achieve sustainable income based on their unique needs and circumstances and regularly meet to discuss and review progress.
Meet s regularly and consistently with clients to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment.
Facilitate s employment readiness workshops such as resume writing, mock interviewing, and financial literacy for UMOM clients.
Attend program case conferences to support case managers in addressing the unique needs of clients experiencing employment-related issues.
Identify high acuity clients in the Job Readiness Workshop Series and schedule a 1:1 appointment for them with their program-specific Workforce Development Program Specialist.
Provide s retention services for clients who obtain employment at regular appointed intervals to address potential issues in maintaining employment.
Coordinates and facilitates weekly and bi-monthly hiring events, including prioritizing employers that are the most appropriate fit for UMOM's clients.
Establish es and nurture s relationships with public and private employers to develop direct job placement opportunities for participants.
Document s all clients contact in UMOM's internal database, Efforts to Outcomes (ETO) within 72 hours .
Creates and maintains training curriculum and instructional material.
Support s program staff in the completion of accurate employment documentation in ETO, addressing discrepancies ongoing.
Other duties as assigned by Leadership and/or Executive s .