Workforce and Reporting Manager

Palmetto GBA•Columbia, SC

9d•Onsite

About The Position

We are currently hiring for a Workforce and Reporting Manager to join BlueCross BlueShield of South Carolina. You will be responsible for managing one or more teams responsible for customer service. Manages the day-to-day operations and workload issues for staff. Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future. Description Logistics: Palmetto GBA Location: This position is on-site full-time Monday-Friday in a typical office environment. Employees are required to work the hours of 8:00 AM to 5:00 PM. It may be necessary, given the business need to work occasional overtime and weekends. This role is located at 17 Technology Circle, Columbia, SC 29203. SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). As a Service Contract Act (SCA) employee, you are required to enroll in our health insurance, even if you already have other health insurance. Until your enrollment is complete, you will receive supplemental pay for health coverage. Your coverage begins on the first day of the month following 28 days of full-time employment.

Requirements

Bachelor's Degree
4 years job related work experience or Associate's and 2 years job related work experience
2 years of health related or customer service work experience.
1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above.
Excellent communication, decision making, analytical, and problem solving skills.
Excellent interpersonal, time management, and leadership skills.
Superior customer service orientation.
Microsoft Office.

Responsibilities

Organizes and manages customer service staff and/or customer service teams for a line of business or department.
Assigns work to associates within the team(s).
Assists staff by providing guidance and assistance with questions and problems encountered.
Handles escalated or sensitive customer matters.
Manages performance to ensure that individual productivity, quality and timeliness standards are met.
Monitors individual and team performance to ensure all customer requirements are met or exceeded.
Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions.
Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed.
Conducts coaching sessions to ensure development of staff within team.
Conducts team meetings and communications to ensure consistency.
Encourages, facilitates, and initiates process improvements.
Ensures that the department is in compliance with all company and government regulations.
Monitors expenses and prepares annual budget for team.