Workflow Product Manager

Ford Motor • Dearborn, MI

1d • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... As a member of the Ford Motor Credit Company Product Organization, this US-based role reports to the Workflow Group Product Manager. You will play a vital part in our product ecosystem, fostering strong partnerships with engineering and business leaders to align technical capabilities with strategic business objectives. The Workflow Product Manager oversees the development and refinement of the Workflow II application to improve operational efficiency for both employees and vendors. The role will collaborate with key Workflow II stakeholders across Ford Credit’s numerous departments, including Business Operations, CoEs, Engineering and others to ensure technology to employees and vendors is developed, maintained, and delivered timely to support business needs.

Requirements

• Bachelor’s degree or combination of experience and education.
• Business Operations experience across a variety of departments
• Strong cross functional relationship building and communication skills
• Ability to effectively work across all levels of the organization to achieve organizational objectives
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Comfortable working in a fast-paced, fluid environment where priorities shift regularly.
• Ability to break down complex tasks or requirements into simpler, more manageable tasks identifying clear pros, cons, issues, obstacles, and dependencies.
• Fosters an environment of constant delivery and ownership in their areas.
• Able to help get things shipped and team members prioritize work in their key focus areas.
• Ability to deliver high-impact outcomes, make trade-offs and understand the importance of different work-streams, and thus effectively prioritize to deliver maximum business impact.

Nice To Haves

• Experience with the Workflow suite of applications
• Business Operations Experience in Account Servicing / Vehicle Liquidations and Collections
• Experience with Agile methodologies, SAFe methods and Scrum.

Responsibilities

• Craft and execute a comprehensive product vision and strategy for Workflow II, aligning it with Ford Credit's business objectives.
• Collaborate with cross-functional teams (business, product, engineering, UX, data engineering, and AI/ML) to define, prioritize, and implement platform features and capabilities.
• Create detailed Product Requirement Documents (PRDs), business case documents, Strategy Documents, KPIs, OKRs, as well as features, user stories, metrics, and acceptance criteria, prioritizing them into release planning, and work closely with engineering teams to ensure technical feasibility and efficient implementation of platform features.
• Develop and maintain a strategic product roadmap that balances short-term wins with long-term platform goals, continuously monitoring performance and iterating based on user feedback.
• Drive innovation and creativity to drive product differentiation and competitive advantage.
• Generate innovative product ideas, challenging the status quo to modernize and shape the future of workflow functionalities at Ford Credit.
• Collaborate effectively with engineering teams to ensure technical feasibility and sound implementation of product features.
• Identify issues, mitigate, and plan for them early, or escalate issues early enough to timely resolve them.

Benefits

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees