Workflow Process Specialist

Parkland US People Corp • Dallas, TX

2d

About The Position

The workflow process Specialist is responsible for identifying process improvement areas and working with Sunoco IT team to get a solution and prioritize the work needed. The person in this role is responsible for providing project management and process improvement support working directly with business leads to develop business requirements, and assure proper field training. This role would be the main liaison between the various business groups operating within Salesforce and systems automation development teams.

Requirements

• Bachelor's degree, or equivalent work experience.
• At least five years of business and/or project management.
• Experience using Salesforce, SAP, Smartsheet and Microsoft Office Suite.
• Detail oriented: should be meticulous about process and data accuracy across multiple systems.
• Strong oral and written communication skills: should be comfortable interacting with individuals across different departments and different levels within the organization.
• Ability to manage multiple tasks while maintaining organization and timely completion of projects.
• Self-directed with the ability to work with little supervision
• Humble. Hungry. Smart. Does this sound like you?
• Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

Nice To Haves

• PowerBI experience an asset.

Responsibilities

• Identify technical process gaps and efficiencies that can be gained with enhancements by working collaboratively with business leaders to deliver business requirements.
• Collaborate cross functionally with teams to map future state process, including but not limited to Account Management team, credit, legal, finance, onboarding etc.
• Provide temporary, short-term operational support within teams while processes are being redesigned or optimized.
• Help to define and track key performance indicators (KPIs) to measure workflow effectiveness and ROI.
• Facilitate change management, including communication, training, and user support.
• Monitor post-implementation performance and continuously refine processes based on data and feedback.
• Liaison for Ops Support team to assist in providing training material for enhancement projects and ongoing support needed for users.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees