Workflow Coordinator

TEKsystems•Dublin, OH

2d•$19 - $22•Remote

About The Position

This role involves timely and high-quality completion of tickets through various administrative tasks. Clear and proactive communication with case workers and all involved parties is essential, demonstrating trust, credibility and support ensuring tasks are completed effectively.

Requirements

Efficiently manage time with a sense of urgency; strong organizational skills and attention to detail.
Demonstrate self-motivation and resourcefulness, with the ability to multitask and adapt quickly to changing environments.
Proficiency with computer equipment, including MS office applications and Microsoft Teams
Demonstrates ability to take action and follow through on issue resolution.
Foster a collaborative work environment.
Strong written and verbal communication skills; ability to communicate concisely and professionally with the intended audience.
Maintain confidentiality and handle sensitive information discreetly; build positive relationships with team members and clients from various backgrounds.
Willingness and ability to travel occasionally.
Must be able to sit or stand for extended periods.
Valid driver's license, reliable transportation, and full coverage auto insurance
Successful completion of a Bureau of Criminal Identification (BCI) and a Federal Bureau of Investigation (FBI) background checks
Authorization to work in the United States
Have a reliable cell phone available for communication as needed

Responsibilities

Provides support services to child welfare departments, including but not limited to records requests, document and data processing into state systems, referral support, community resource research, visit documentation, and case audits.
Monitor, respond to, and prioritize incoming requests from agency staff, processing them as tickets and ensuring timely, professional communication throughout the process.
Performs a range of administrative tasks to complete tickets, including but not limited to entering, reviewing, processing, uploading and maintaining documentation in state systems, ensuring accuracy and compliance of all requests.
Assists with form completion and collects necessary signatures.
Electronically delivers documents and items to appropriate parties or systems based on requests.
Prepares reports, letters, and emails as needed, while monitoring email, text, and phone communications to ensure professional, timely and accurate responses.
Communicates timely and professionally from beginning to end of ticket request to all parties involved
Proactively communicates to workers to encourage submission of tickets and ongoing relationship to support work
Documents work on each ticket clearly and frequently.
Resolves tickets in a timely manner based on priority.
Allocates 25% of time to specialist ticket types, such as case research, placement assistance, and supervision support.
Maintain and update internal documentation to ensure accuracy and accessibility for other team members.
Ensures client and case confidentiality.
Promotes and fosters an environment and culture of inclusion and equity.
Performs other job-related duties as assigned.