Workflow Coordinator (1st Shift Available)

RR Donnelley•Wheeling, WV

22h•$19 - $23

About The Position

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Opportunities in Wheeling, WV and Columbus, OH available. The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site. ( denotes an “essential function”)

Requirements

experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level
Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters.
The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment.

Responsibilities

Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
Detects formatting and compositional errors in documents; verifies citations are properly formatted
Checks corrected proofs of documents against mark-up for comparison and quality assurance
Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment.
Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service
Trains more junior staff members, as needed
Communicates with manager and/or client on job or deadline issues in a timely and professional manner
Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
Facilitates team’s adherence to company policies (conduct, attire, performance, attendance)
Works collaboratively, demonstrating open and flexible communication, within and across team members
Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.