Workers' Compensation Claims Manager

Flynn Restaurant Group•Independence, MO

35d•Hybrid

About The Position

Flynn Group (together with its subsidiaries Apple American Group, Bell American Group, Pan American Group, RB American Group, Hut American Group, Wend American Group, and Flynn Fitness Group) is seeking an experienced and strategic Workers' Compensation Claims Manager to lead the administration of its national workers' compensation program. This role oversees a team of Analysts/Supervisors and manages all aspects of workers' compensation claims handling, litigation strategy, third-party administrator (TPA) relationships, and program performance. Reporting to the Director of Risk Management, the Workers' Compensation Claims Manager will partner closely with Safety, Legal, Human Resources, and other internal stakeholders to ensure effective claims resolution, compliance with regulatory requirements, and cost-efficient program outcomes. The ideal candidate brings strong technical expertise in workers' compensation, proven leadership skills, and the ability to translate complex claims data into actionable insights for the business.

Requirements

You should have 5+ years of experience in workers' compensation claims management, with at least 2 years in a management/leadership role.
You should have a strong knowledge of workers' compensation laws, regulations, and industry best practices across multiple jurisdictions.
You should have a proven experience managing TPAs, defense counsel, and complex claims.
You should have exceptional analytical skills, with the ability to interpret data, identify trends, and make recommendations.
You should have excellent written and verbal communication skills; skilled at preparing executive-level reports and presentations.
You should have demonstrated leadership ability, with a track record of building and developing high-performing teams.
You should have strong organizational skills and ability to manage competing priorities in a fast-paced environment.
You should have strong service-orientation and commitment to teamwork and collaboration.
A bachelor's degree is required

Nice To Haves

Advanced degree or professional designation (e.g., ARM, AIC, CPCU) preferred.
Finally, you should bring an excellent sense of humor to the table - we like to have FUN!

Responsibilities

Lead Flynn's workers' compensation claims program, including oversight of Analysts, Supervisor(s), TPAs, and defense counsel.
Manage litigated and complex claims, including settlement authority and strategy development.
Monitor and evaluate TPA performance, ensuring compliance with service standards and KPIs.
Collaborate with internal stakeholders to identify claim trends, mitigate risk exposures, and support workplace safety initiatives.
Develop, analyze, and present executive-ready reports on program performance, claim trends, and cost-containment results.
Ensure compliance with federal and state regulatory requirements, including Medicare reporting.
Oversee vendor partnerships (e.g., defense firms, nurse case management, pharmacy benefit managers) to optimize outcomes and cost savings.
Provide leadership, coaching, and performance management for Workers' Compensation Analysts, including annual reviews and professional development.
Represent the company at mediations, hearings, and settlement conferences as needed.

Benefits

Medical/Dental/Vision
Retirement and Savings Plan
Short- and Long-Term Disability
Basic Life Insurance
Voluntary Life Insurance
Tuition Reimbursement
Paid Time Off
Flexible/Hybrid Work Schedules (In Office Monday - Thursday, Work from Home Friday)
Company Outings
Dining Discounts
On-Site Fitness Center
On-Site Daycare
On-Site Café
FUN Work Environment!