Workers Compensation Claims Advocate

Alliant•Walnut Creek, CA

31d

About The Position

Responsible for providing customer service and supporting Producers by servicing existing accounts and soliciting new business. Independent responsibility for managing workers compensation claims of assigned customers.

Requirements

Bachelor's Degree or equivalent combination of education and experience
Four (4) or more years related work experience, indemnity claims adjusting experience
Valid insurance license
ARM, AAI, WCCP
Excellent verbal and written communication skills
Good leadership, problem solving and time management skills
Proficient in Microsoft Office products
Advanced analytical skills
Good planning, organizational and prioritization skills
Ability and motivation to work independently
Ability to interface with executives - internal and external

Responsibilities

Manages workers' compensation claims for assigned clients;
Provides value added services to Producers, focusing on account retention and obtaining new business;
Conducts quarterly claims review meetings with employer representatives;
Obtains loss runs and claim status; discusses claims finalization plans with adjusters;
Provides individual claims analysis reports;
Conducts unit statistical review meetings;
Obtains customer's experience rating worksheet from the Workers' Compensation Insurance Rating Bureau;
Produces experience modification projections and "what if" scenarios;
Attends new business calls and presents department services;
Provides technical assistance to Producers and customers;
Other duties as assigned.