Worker's Compensation Program Manager

Foster Farms•Livingston, CA

39d•Onsite

About The Position

The Workers’ Compensation Program Manager is responsible for the effective management and oversight of Foster Farms’ workers’ compensation program, including coordination with the third-party administrator (TPA) and other key stakeholders. This position ensures timely, accurate, and fair resolution of claims while promoting a culture of care and compliance throughout the organization. The Program Manager develops and implements claim management strategies that reduce risk, control costs, and support positive recovery outcomes for injured employees. Additionally, this role provides leadership in identifying injury trends, recommending preventive measures, and ensuring consistent, high-quality claims handling practices aligned with company policies and regulatory requirements.

Requirements

Bachelor’s degree from an accredited college or university with major coursework in risk management, law, claims, or related technical field preferred.
Minimum of 5-7 years of claims experience working for an attorney, insurance carrier, TPA or self-insured employer.
Position will be located onsite in the Central Valley
Proficient with Insurer Claims systems and Risk Management Information Systems (RMIS).
Strong Computer skills including Excel, Word, PowerPoint, Gmail, Google Suite.
Excellent verbal and written communication skills.
Empathetic and caring demeanor with a strong focus on customer service.
Demonstrated ability to effectively build, develop, and collaboratively work within cross-functional teams.
Strong analytical, influential, interpersonal, and organizational skills.
Must be results-oriented with the ability to drive continuous improvement within the organization.

Nice To Haves

Certifications/Designations: AIC, ARM, CPCU, SIP designation or equivalent certification(s) preferred.

Responsibilities

Oversee TPA and insurance partners to ensure compliance and effective claims handling.
Collaborate with legal counsel on complex and litigated claims, including mediations, depositions, and settlements.
Partner with HR, Operations, and Safety teams to support return-to-work programs, injury prevention, and incident investigations.
Lead quarterly claim reviews to monitor performance and drive continuous improvement.
Ensure TPA compliance with contracts, service standards, and regulatory reporting requirements.
Develop and track key performance metrics to improve outcomes, reduce costs, and strengthen program effectiveness.
Serve as an advocate for injured employees while promoting consistency, fairness, and accountability in claims management.
Provide education and guidance to field leaders on incident management and best practices.
Stay current on changes in workers’ compensation laws and state regulations to ensure compliance.
Oversee reserving practices, ensuring timely and accurate updates.
Review and approve adjuster settlement requests and reserve increases within authorized limits.
Collaborate with internal leadership (Operations, HR, Legal, Risk Management) and external partners (TPA, insurers, medical providers, consultants, and legal counsel) to manage claims effectively.
Performs other duties and responsibilities as assigned.