Workday Specialist - Advising Central

Columbus State Community College•Columbus, OH

3d•$21

About The Position

The Workday Specialist, Advising Central supports the Advising Central model and provides office management and triage advising services for presenting students. This includes assisting staff and students with Workday-related questions, proctoring in Placement Testing, managing transient student email and processing, advising email support, SAP appeals assistance, front desk coverage, drop-in support, website maintenance, programming support, and general office management. The Workday Specialist provides customer service to new and continuing students, interacting with the Advising Center, providing a seamless transition throughout the advising process. This position assists students regarding academic advising, as well as assists them throughout program completion. The Workday Specialist communicates with other student affairs areas to facilitate the consistent delivery of information and services, and refers students to other departments and resources as appropriate.

Requirements

High School Diploma or GED.
Three (3) years of progressively responsible clerical or student services experience in the area of the assigned specialized function, such as advising, career services, or higher education.
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Responsibilities

Works with students throughout the advising life cycle.
Provides basic advising support to students regarding academic programs and contacts students, guarantors, and others; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, and by mail.
Gathers information from students in order to understand and evaluate individual circumstances and interprets relevant policies, procedures, and guidelines to determine the best course of action.
Advises students on issues that will impact their placement, enrollment, financial assistance, including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process.
Participates in the planning, coordination, and implementation of advising activities for new and current students.
Provides comprehensive customer service in a high-volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.
Interprets and responds to student inquiries in-person, via the telephone, and electronically.
Facilitates engaging presentations, first-semester course recommendations, financial aid support, and general support to new students and their families.
Offers information on course selection, prerequisite authorizations, and other permissions needed for student registrations.
Provides guidance on department and campus processes.
Maintains Advising Center technology.
Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements.
General duties which may include scanning documents, distributing and processing of mail, updating and ordering admissions/registration publications/forms, and various office supplies.
Processes incoming transient student applications and maintains correspondence with academic advisors, students, and faculty/staff as needed.
Maintains confidentiality of student records and other information.
Tracks and inputs data related to Advising Center activity.
Supports the work of other staff (i.e., student employees) as appropriate; facilitates communication of administrative activities and workflow to departments and areas within the Advising Center.
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.