Workday Operations Analyst

Gartner • Irving, TX

12h • $56,000 - $78,000 • Hybrid

About The Position

The HRIS Operations Analyst provides specialized support in functional areas of expertise, specifically in Workday HCM, to process and trouble shoot end user inquiries. This role sits within the HRIS organization and requires a candidate with strong employee orientation, understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms. A successful candidate must provide a line of sight into HRIS Operations teamwork, manage recurring and ad hoc operational inquiries, and deliver on various technical and functional projects.

Requirements

• Bachelor’s degree in computer science, Information Systems or related field preferred.
• Minimum 2 years of experience with Workday HCM, including experience with business processes, data structure, domain and security, EIBs, reporting & calculated fields, and data auditing.
• Strong understanding of business processes for all Workday modules.
• Hands on experience on JIRA, ServiceNow.
• Knowledge of HR business processes.
• Strong Microsoft Excel skills.
• Strong service orientation with a high sense of ownership and accountability.
• Proven ability to work independently and as part of a distributed team, taking direction from multiple team members.
• Strong analytical, troubleshooting and problem-solving abilities.
• Strong work ethic and motivated to achieve goals and exceed expectations.
• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
• A ‘systems’ thinker with a process orientation and significant attention to detail.
• Superior interpersonal, written and oral communication skills.
• High level of executive presence.
• Ability to collaborate successfully with a global team.
• Must be located within a commutable distance to Irving, TX.

Nice To Haves

• Change management experience preferred.

Responsibilities

• Individually answer escalated associate questions and concerns usually related to exceptions to the process or policy.
• Work with senior level individuals to obtain approvals for requests
• Drive completion of complex, specialized processes/transactions such as: Reporting – Create simple custom reports, schedule reports, update report expiring. Data Management – Mass Data Loads, Data Quality Auditing. Organizations – Create, edit, deactivate organizations and role assignments, reorganizations, position swaps. Leave of Absence – Process Severance payments, and update calendars Benefits – Provide Coverage history, Enrollment Instructions, Annual Renewal. Compensation – Load Statutory increases/adjustments, quarterly bonuses, other ad hoc group payments. Talent Acquisition – Complete Candidate purge, Rescind Hires, and source corrections
• Identify, support, and (when appropriate) escalate the bug/issue resolution processes.
• Conduct trend and Root Cause Analysis (RCA)
• Support compliance requests, including liaising with key contacts to understand changes in regulatory environment.
• Execute quality assurance efforts to ensure the accuracy of processes, data, and information within HR systems
• Design, build, test, and deploy new functionality: Business Process changes – Condition rules, custom notifications, help text, etc. Custom Report Development and report scheduling
• Monitor delegation and completion of Workday processes
• Coordinate with HRIS, HRBP and COE to develop Tier 0 and Tier 1 content
• Escalate unresolved HR customer inquiries to the Product Team as needed

Benefits

• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
• Gartner believes in fair and equitable pay.
• A reasonable estimate of the base salary range for this role is 56,000 USD - 78,000 USD.
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
• We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level