Work Study, Human Resources

Santa Fe College•Gainesville, FL

2d•Onsite

About The Position

The Human Resources Department assists employees in accessing information regarding employment, recruitment, retention, discipline, development and benefits. This student position provides critical support to members of the HR team that require accuracy, attention to detail, the ability to multitask and strict adherence to confidentiality. The department hosts a number of employee events that require significant assistance and support of both a clerical and physical nature. Additionally, there is a significant need for clerical support regarding records retention, both digital and paper artifacts, research, as well as preparation of packets of information and dissemination of information. This position is also expected to provide outstanding customer service and will sometimes be the face of the department covering the HR office front desk and main telephone line.

Requirements

The Educational Aide must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.
A criminal background check will be conducted.
Must maintain a 2.5 GPA.
Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping individuals with little or no computer skills.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Results Orientation – proven ability to set and exceed established targets.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Responsibilities

Provides support activities for the department such as answering telephones and directing calls, welcoming and assisting students, staff, and HR visitors at the front desk, and providing some front-line level of resolution while making appropriate referrals as necessary.
Provides clerical support to the HR team through a variety of tasks that may include both manual and computer work like prepping documents, updating databases, maintaining department records, making packets, filing both physical and digital, scanning and photocopying.
Facilitates the employee fingerprinting process by collecting information, scanning prints, and submitting for processing.
Aids in completing special projects and assignments when needed.
Supports HR events as needed which may include setup and breakdown, accumulating necessary materials, participation in the event with collecting attendance, distribution of materials, hospitality services and clean up.
Regularly clean and stock conference rooms with pens and miscellaneous items.
Maintains a friendly and professional demeanor when interacting with others.
Keeps the file room and workspaces clean, organized, and stocked with sufficient office supplies.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related document retention and destruction, FERPA, and confidentiality.
Provides service of excellence through courteous, informed, accessible and professional engagement.
Performs other duties as assigned.