Work Order Technician

Hamilton County Schools•Chattanooga, TN

About The Position

Hamilton County Schools, located in Chattanooga, TN, is working to ensure that all students thrive and experience a future without limits. We are committed to excellence for every student and are seeking outstanding leaders, teachers, support staff, and district employees who desire to make a difference in the lives of students. With nearly 75 schools, we are confident that you can find your place in Hamilton County. Learn more about working for Hamilton County Schools at careers.hcde.org and get to know us and our strategic plan, Opportunity 2030. The purpose of this classification is to perform clerical work associated with processing work requests from schools and maintaining computerized work order system.

Requirements

High school diploma or GED required.
Associate’s degree with course work emphasis in business administration or personal computer operations preferred; supplemented by three (3) years previous experience and/or training that includes office administration in a building repair/maintenance environment, work order processing, basic bookkeeping, customer service, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Ability to communicate effectively verbally and in writing.
Ability to use technology to complete essential functions of job.
Ability to perform addition, subtraction, multiplication, and division. Ability to calculate decimals and percentages.

Nice To Haves

Associate’s degree with course work emphasis in business administration or personal computer operations preferred

Responsibilities

Acts in a professional, respectful, and courteous manner at all times.
Creates a customer-focused climate and provides quality services and support to school and other stakeholders.
Complies with applicable district, state, and federal codes, laws, rules, regulations, standards, policies and procedures.
Provides clerical support for the assigned department; processes a variety of documentation associated with department operations within designated timeframes and per established procedures.
Performs customer service functions; provides information/assistance regarding department services, activities, procedures, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution.
Processes work orders received from schools in writing, by telephone, or through Requestline.
Enters work orders into computerized work order program and maintains work order log; reviews, approves, and assigns appropriate priority levels to work orders; prints approved telephone work orders on work order forms; distributes work orders to appropriate craft foreman/supervisor (electrical, mechanical, plumbing, carpentry, or other trade); receives completed work orders from supervisors to be entered into computer and stamped as complete; files completed work orders; monitors/tracks status of open/pending work orders; distributes reports of status of complete/incomplete work orders.
Receives emergency work requests; initiates work order forms; determines urgency of work request for potential hazard and which craft to contact; contacts foreman or supervisor of emergency situations by telephone, two-way radio, or pager; pages or contacts department employees as requested by foreman/supervisor.
Assists in tracking labor/material costs associated with each work order.
Enters data in budget worksheets as requested.
Prints and distributes daily employee timecards and distributes to craft foremen.
Compiles various data relating to department operations; makes applicable calculations; prepares/generates reports; maintains records.
Types, composes, prepares, or completes various forms, reports, correspondence, logs, work orders, time cards, or other documents.
Communicates through the proper channels to keep supervisor and other appropriate personnel informed of impending problems or events of unusual nature.
Follows established procedures for ensuring assigned areas are safe.
Works collaboratively with school staff, students, parents, and other stakeholders.
Attends work and arrives to work on time.
Maintains confidentiality.
Adheres to the Teacher Code of Ethics as defined by Tennessee Law.
Attends meetings as needed.
Provides assistance to other employees or departments as needed.
Receives various forms, reports, correspondence, daily sign-out sheets, work order logs, complete/incomplete work order reports, project reports, policies, procedures, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Operates a computer to enter, retrieve, review or modify data; performs data entry functions by keying data into computer; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, work order Requestline, e-mail, Internet, or other programs.
Performs basic maintenance of computer system and office equipment, such as backing up data or replacing paper, ink, or toner; coordinates service/repair activities as needed; provides assistance/support with operation of computers or office equipment, which may include setting up computer system users or adding/changing user security levels.
Monitors inventory of department supplies and forms; ensures availability of adequate materials to conduct work activities; initiates requests/orders for new or replacement supplies.
Maintains file system of various files/records; prepares and sets up files; sorts/organizes documents to be filed; files documents in designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents.
Performs general/clerical tasks, which may include making copies, sending/receiving faxes, filing documentation, processing incoming/outgoing mail, or updating department manuals/documentation.
Performs other duties as assigned.