Work Order Coordinator

Southern Water • Worthington, MN

62d • $29,000 • Hybrid

About The Position

You’ll join our Leakage team, acting as the first point of contact for reactive leakage work. Your role ensures all incoming jobs are prioritised correctly and contain the necessary details before being passed to schedulers. You’ll help maintain water service quality and speed by acting as a quality gatekeeper and feedback loop between customer service and field teams.

Requirements

• Technical awareness, ideally with experience in water industry or utilities
• Strong attention to detail
• Excellent customer communication skills
• Ability to work collaboratively across teams
• Proactive approach to process improvement

Nice To Haves

• Previous experience in triage or scheduling roles
• Familiarity with leakage detection tools or systems

Responsibilities

• Reviewing and triaging all incoming work orders
• Ensuring leakage jobs are prioritised and complete with required details
• Using video calls (Techsee) to validate high-priority issues with customers
• Providing constructive feedback to improve job quality and customer experience
• Collaborating with schedulers, inspectors, and the network team
• Supporting continuous improvement initiatives
• This role may involve participation in incident support rotas, as discussed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees