Order Management Coordinator

Thermon•San Marcos, TX

About The Position

Provides customer support and executes order processing and shipping for international sales transactions. This is a hands-on position for an individual capable of executing processes and procedures with minimal supervision.

Requirements

Experience: 3-5 years of relevant order processing and export/import/domestic shipping experience for a manufacturing company, Order Fulfillment
Knowledge of import/export regulations, INCOTERMS 2010, US Export Compliance and shipping documentation preparation
Microsoft Office Suite (Word, Excel, Power Point, Outlook)
Experience with an ERP software system required. Microsoft Dynamics AX a plus.

Nice To Haves

Foreign language(s) a plus (esp. Spanish, Russian, Korean)
Project Planning experience a plus

Responsibilities

Monitors and updates delayed shipments daily in ERP software program.
Manages and tracks complex orders to ensure timely scheduling and shipments.
Able to read and interpret customer purchase order specifications and coordinate requirements with various departments within Thermon and vendors, as required.
Coordinates and processes international sales orders for internal and external customers.
Primary point of contact for customers. Acts as liaison between sales, Thermon affiliates, final customers and internal Thermon departments.
Able to follow order management processes and documentation for accurate transactions.
Assists and provides guidance to sales managers, sales personnel, affiliates and final customers with order management processes & procedures, INCOTERMS, proforma invoices, commercial invoices, international documentation, shipping documentation, RMA's freight quotes
Maintains contact with Thermon's affiliate offices, customers, freight forwarders, consignees and inspectors regarding order status and provides timely notification of delays.
Coordinates new orders/new customers' processes for payment terms, mode of delivery, customer set up in Axapta system prior to order entry.
Enters, ships and invoices orders in Dynamics Ax ERP system.
Monitors international order processes to ensure sales order and export compliance.
Prepares export documentation such as commercial invoice, packing list, test reports, certificate of conformance, Certificate of Origin, SLI, SED, and any other required quality or customer required documents.
Assists Order Fulfillment Manager/Order Management Supervisor with additional responsibilities, when necessary.
Comply with safety regulations and maintain clean and orderly work areas.