Women's Center Support Specialist

Saint Francis House Inc•Boston, MA

11d•$24 - $26

About The Position

The Women’s Center Support Specialist works to support the Women’s Center Supervisor in facilitating day to day operations and services delivered within the Carolyn Conner’s Women’s Center, a dedicated space for all women and non-binary guests at St. Francis House. The Support Specialist has high engagement with guests and is responsible for administrative tasks necessary for high quality service delivery that is trauma informed, person-centered, and recovery oriented.

Requirements

Proficiency in English.
Excellent verbal and written communication skills.
Excellent organizational skills with attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Proficiency with Microsoft Office Suite.
Ability to function well in a fast-paced environment with compassion and professionalism.
Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
Strong analytical and problem-solving skills.
Basic knowledge of community resources and best practices with at-risk populations.
Knowledge of de-escalation techniques or crisis intervention preferred.
High School Diploma or equivalent; Bachelor’s degree preferred.
Experience working with the homeless population and/or experience working with vulnerable female adult populations.
Due to uniqueness of Center, must be a woman and/or non-binary person.

Nice To Haves

Bilingual (Spanish or Haitian Creole) strongly preferred
Lived experience of homelessness and/or recovery a plus.

Responsibilities

Ensures a welcoming and engaging environment where guests can access information and resources
Develops positive and trusting relationships with guests while maintaining a sense of calm authority in the space
Provide crisis intervention and frequent assistance with de-escalation as needed
Supports guests in addressing individual short term case management needs such as shelter search, obtaining vital documents, managing appointments, etc.
Keeps careful, timely, and accurate documentation of Women’s Center attendance and activity logs
Tracks supply inventory; coordinates with Women’s Center Supervisor in ordering and distribution within the Women’s Center
Supports Women’s Center Supervisor in planning and implementing social events for women and non-binary guests as a means of in-reach and engagement
Provides independent management of the milieu space during times in which Women’s Center Supervisor is performing clinical duties
Works closely and serves as an SFH representative with external partners including, but not limited to, DMH, Women’s Lunch Place, Rosie’s Place, Woods Mullen, etc.
Responsible for supporting in the planning and hosting of SFH’s annual Women’s Day event
Actively participates in regular staff meetings, staff training program, and supervisory sessions
Performs all other duties as assigned
Adheres to agency code of conduct