Technology Support Center Specialist

Citizens National Bank • Meridian, MS

11h • Onsite

About The Position

The Technology Support Center Specialists responsibility is to deliver quality customer service to internal staff proving a single point of contact, receive internal customer requests and resolve problems using all technical resources, making certain that all requests and problems are addressed.

Requirements

• High School Graduate or GED.
• Proficiency in Microsoft Windows, Word, Excel and Outlook.
• Excellent customer service, verbal and written communication skills and organization skills.

Nice To Haves

• Post High School Education or 2 years of related experience.
• CompTIA Network+

Responsibilities

• Expedite and complete work requests and problems received through the Technology Support Center or address request requirements.
• Communicate clearly to coordinate colleagues and all technical resources to meet internal customer expectations.
• Provide technical assistance to all Bank employees as required.
• Log all customer requests, inquiries and problems and track them through completion; escalate issues as needed to management.
• Maintain strict inventory control on all requests and problems; summarize and manage report information and processing statistics.
• Follow through on repetitive inquiries and problems and create solutions that will prevent future requests and queries.
• Assist the Technology Automation Manager as required including activities necessary in the absence of the Manager.
• Assure compliance with all regulation and guidelines as well as bank and departmental policies and standards.
• Monitor and assist in developing enhanced systems, procedures and training for staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED