WMS IT Onsite Superuser

Ryder•Pleasant Prairie, WI

21h•Onsite

About The Position

The System Business Analysts are responsible for facilitating the necessary troubleshooting on the Warehouse Management System (WMS) and/ or Transportation Management System (TMS) applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident. Essential Functions Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely. Document issues that are re-occurring in nature working closely with the Technology Account Leads to ensure root cause is identified and permanent fix is implemented. Proposing long term improvements to the accounts either thru; Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI) Management of the hardware and IT assets in the facility including but not limited to: Maintaining an IT Asset List, Reporting issues of devices and the management of an RMA process, Management of the CMAC asset dashboard and reporting of other issues. Responsible for the day to day steady state account items such as; Compare Reports, Error Managers, Interface Failures, and WMS/ TMS access. Additional Responsibilities Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI); Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion. Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable. Performs other duties as assigned.

Requirements

H.S. diploma/GED required
Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision
Excellent communication (verbal and written), organizational, and presentation skills
Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Working knowledge of software or hardware utilized in Supply Chain industry
One (1) year or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
One (1) year or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment.

Nice To Haves

Associate's degree preferred Information Technology or Supply Chain
Hardware and/ or network knowledge and/ or support preferred
Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful
Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. beginner preferred
Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. beginner preferred
SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred
Report development and ZPL label generation. beginner preferred

Responsibilities

Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
Document issues that are re-occurring in nature working closely with the Technology Account Leads to ensure root cause is identified and permanent fix is implemented.
Proposing long term improvements to the accounts either thru; Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI)
Management of the hardware and IT assets in the facility including but not limited to: Maintaining an IT Asset List, Reporting issues of devices and the management of an RMA process, Management of the CMAC asset dashboard and reporting of other issues.
Responsible for the day to day steady state account items such as; Compare Reports, Error Managers, Interface Failures, and WMS/ TMS access.
Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI); Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.
Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable.
Performs other duties as assigned.

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

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