Wireless RF Technician Trainee - (Juneau, AK)

GCI Communication Corp•Juneau, AK

About The Position

GCI's Trainee Wireless RF Technician is responsible for performing advanced troubleshooting, optimization, upgrades, commissioning, maintenance and repair of Wireless RF transmission lines, antennas, and cell site or transport related equipment for the Wireless GSM/CDMA/UMTS/LTE Radio Access Network (RAN) and Microwave network with oversight by more senior level technicians. The Wireless RF Technician is expected to perform duties with moderate supervision while contributing to all aspects of delivering quality service to the company’s customers and supports other departments’ efforts to improve customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES This is an entry level position within the GCI Network Operations group as a Wireless RF Technician Trainee. This position supports senior technicians, executing basic equipment installations, testing, and Operational Site Acceptance. Learn how to use and operate multiple types of test equipment, Software Tools, and travel to various locations throughout Alaska with various types of Accessibility. Position requires to attend and successfully complete tower climbing training and be able to perform basic installation and repairs while working at heights. Trainee position will gain basic understanding of cell site installation, modifications, repairs, and test procedures. Upon successful completion of experience qualifications, knowledge test written and physical.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Must complete and remain a certified tower climber in this role.
Demonstrated commitment to GCI’s core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public.
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Strong desire to succeed and a willingness to take ownership of tasks and projects.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
COMPLIANCE - Follows internal controls; adheres to GCI policies and procedures regarding proprietary information; protects internal and external customer and company confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Required to follow company and OSHA guidelines for safe work practices. Thorough understanding of safe work practices when working at heights and fall protection requirements.
DECISION MAKING: Uses sound, logical judgment based on department and company policy and procedures, data, research, and experience to choose an appropriate course of action.
Computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to use the company intranet.

Nice To Haves

Six (6) months’ work history, telecommunications, technical, or customer service experience.
Associates Degree in electronics, telecommunications trade school or equivalent training.
Prior certification as a tower climber.
Other telecom industry specific certifications and/or job specific certifications.

Responsibilities

Perform installation, adjustment, advanced troubleshooting, repair, and maintenance of Wireless RF transmission lines, antennas and other cell site or transport related equipment throughout Urban and Rural Wireless markets, including but not limited to microwave, tower mounted radios, cellular antennas, TMA’s, fiber cabling, DC power, FAA warning beacons and tower lighting systems. Provide technical support for technicians in remote locations, including phone, command line interface, Cherwell ticket maintenance, and workflow.
Operate test equipment to perform corrective tasks related to the transmission tower, antennas, coaxial cabling, grounding, and other systems as required.
Provide support to Engineers in field related aspects for network optimization projects by working and interacting with RF Engineering and optimization support team for pre and post optimization adjustments and statistical analysis.
Perform site audits of Cell Sites and towers within the company’s network to ensure existing and new installations are within specifications. Update and maintain daily work & safety logs. Assist with updating and maintaining cell site and tower information including but not limited to inspections, FAA/FCC documentation, lighting systems, access, and risk assessment information database. Coordinate with Management and Regulatory parties to ensure the company’s Tower network meets all federal FAA and FCC guidelines and requirements.
Perform daily operational checks on all cell site RF and associated equipment.
Maintain compliance of documentation, company, safety, and regulatory policies.
Perform progression training comprised of written, face to face, vendor, and on the job training.

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