Wireless RF Technician I - (Juneau, AK)

GCI Communication Corp•Juneau, AK

About The Position

GCI's Wireless RF Technician I is responsible for performing advanced troubleshooting, optimization, upgrades, commissioning, maintenance and repair of Wireless RF transmission lines, antennas, and cell site or transport related equipment for the Wireless GSM/CDMA/UMTS/LTE Radio Access Network (RAN) and Microwave network. Contributes to all aspects of delivering quality service to the company’s customers and supports other departments’ efforts to improve customer experience.

Requirements

ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
Strong desire to succeed and a willingness to take ownership of tasks and projects.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.
Ability to accurately communicate technical information in a clear and concise manner to a range of technical and non-technical audiences, i.e. customers, subcontractors, vendors, technicians, and other personnel.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures in a time sensitive manner.
Knowledge of RF safety regulations and requirements for working in and around RF hazardous areas.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Ability to follow company and OSHA guidelines for safe work practices.
Thorough understanding of safe work practices when working at heights and fall protection requirements.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
Demonstrated basic working knowledge and understanding of cell site installation, modifications, repairs, and test procedures.
High School diploma or equivalent.
Associates Degree in electronics, telecommunications trade school, or equivalent training.
Minimum of two (2) years of experience in a field operations telecommunications industry.
Including a minimum of one (1) year in wireless telecommunications, wireless site construction, or related field.
Upon hire will be required to obtain and maintain tower climber certification.
This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.

Nice To Haves

Demonstrated computer skills with Linux, Unix, Cisco IOS, command line interface, Secure Shell, and File Transfer Protocol.
Knowledge of RF propagation principles and concepts such as UMTS/HSPA, CDMA/EVDO, LTE, and microwave.
Working knowledge of basic electronics.
Prior certification as a tower climber.
Relevant telecom industry or job specific certifications.

Responsibilities

Complete basic equipment installations, testing, and Operational Site Acceptance.
Perform installation, adjustment, advanced troubleshooting, repair, and maintenance of Wireless RF transmission lines, antennas, and other cell site or transport related equipment throughout urban and rural wireless markets, including but not limited to: Microwave, tower mounted radios, cellular antennas, TMA’s, fiber cabling, DC power, FAA warning beacons, and tower lighting systems.
Provide technical support for technicians in remote locations, including phone, command line interface, Cherwell ticket maintenance, and workflow.
Use and operate multiple types of test equipment and Software Tools.
Operate test equipment to perform corrective tasks related to the transmission tower, antennas, coaxial cabling, grounding, and other systems.
Provide support to Engineers in field-related aspects for network optimization projects by working and interacting with RF Engineering and optimization support team for pre and post optimization adjustments and statistical analysis.
Perform site audits of cell sites and towers to ensure existing and new installations are within specifications.
Update and maintain daily work & safety logs.
Assist with updating and maintaining cell site and tower information including but not limited to inspections, FAA and FCC documentation, lighting systems, access, and risk assessment information database.
Coordinate with Management and Regulatory parties to ensure the company’s tower network meets all federal FAA and FCC guidelines and requirements.
Perform daily operational checks on cell site RF and associated equipment.
Maintain compliance by ensuring adherence to documentation standards, company policies, safety protocols, and regulatory requirements.
Complete required training comprised of written, online, in person, vendor, and on-the-job training.