Wireless Network Operations Center Lead

Soft Tech Consulting

30d•Onsite

About The Position

Soft Tech Consulting is seeking a highly motivated, self-directed individual to fill the role of a Wireless Network Operations Center Lead who will serve as the lead point of contact (POC) for government and customers seeking technical assistance. Key to the success of this position is the successful delivery of projects, and effective communication to all levels of staff for reporting project status.

Requirements

Relevant certifications such as ITIL v3, CompTIA, CCNA.
Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
A minimum of five (5) years’ relevant experience in Tier 1 support operations.
Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
Hands-on experience with network monitoring tools and ticketing systems.
Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
Effective communication skills for interacting with customers, technical teams, and management.
Must be able to work independently.
Must have strong verbal and written communication skills.

Responsibilities

Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR).
Serve as the lead point of contact (POC) for government and customers seeking technical assistance.
Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.