Network Operations Center Supervisor

State of Nebraska•Lincoln, NE

1d•$30•Onsite

About The Position

The Office of the Chief Information Officer does not sponsor STEM or non-immigrant work visas for this position. This is the fourth level of professional in the Network Operations Center (NOC) series assigned supervisory responsibilities for the NOC team. This level directly supervises technical and professional staff on the NOC team. At the Supervisor level, incumbents assume responsibility for scheduling, assigning, and directing the work of team members, identifying, communicating, and documenting work performance standards, ensuring compliance to project management timelines, and directing the implementation of policies, rules, and regulations. Work involves setting overall goals and objectives for the Network Operations Center. Decisions are made at the operational level. Positions use judgement and resourcefulness to interpret circumstances in a variety of situations and establish guidelines that direct how work will be accomplished. This position oversees performance optimization, preventive maintenance and problem isolation/resolution through planning and analysis, design, development, and recovery best practices. Look at what we have to offer! • 13 paid holidays • Vacation and sick leave that begin accruing immediately • Military leave • 156% (that's not a typo!) state-matched retirement • Tuition reimbursement • Employee assistance program • 79% employer paid health insurance plans • Dental and vision insurance plans • Employer-paid $20,000 life insurance policy • Public Service Loan Forgiveness Program (PSLF) through the Federal government • Wide variety and availability of career advancement as the largest and most diverse employer in the State • Opportunity to be part of meaningful work and make a difference through public service • Training and Development based on your career aspirations • Fun, inviting teammates • A safe and secure environment At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Requirements

Bachelor’s degree in computer science, information technology, or relevant field.
Two years’ experience supervising or leading an IT Service Desk team or Network Operations Center environment.
Experience may be substituted for education on year-for-year basis.
Regular and reliable attendance required.
This position is in office Monday through Friday 5pm-1am and located at 501 S 14th Street, Lincoln, NE.
Knowledge of: Management principles involved in strategic planning, resource allocation, leadership techniques, and the coordination of people and resources; budget and financial management practices; enterprise infrastructure hardware and applications, networks, systems, data center operations; security technologies and applications; ideologies, techniques and tools for quality assurance, process improvement and best practices.
ITIL Service Management and Change Management.
Skill in: Effective communication and collaboration skills; project planning and problem-solving; time management; critical thinking to solve problems, plan strategically, and foster innovation.
Ability to: Adapt in response to new information, changing conditions, or unexpected obstacles; receive and give constructive feedback to others; effectively listen and process information provided by others; make sound, well in formed, and objective decisions.

Nice To Haves

Lean Six Sigma certification.

Responsibilities

Responsible for the overall planning, organizing and execution of Network Operations Center operations.
Supervises the monitoring and support of agency systems, including networks, data centers, servers, PC’s, operating systems, and associated hardware.
Establishes support capacity through planning, allocation of NOC staff, budgeting, procurement, and deployment of appropriate technology solutions.
Interview, hire, supervise, develop, evaluate, and discipline Network Operations Center staff and support personnel.
Oversee successful delivery of tasks, assignments, and NOC projects.
Ensure the efficient utilization of NOC resources, including personnel and resources, across the State.
Manage staffing levels for the NOC and recommend new resources based on organizational and user demands.
Develops and maintains processes with escalation paths to ensure issues are handled promptly.
Adapts, integrates, and modifies existing monitoring systems to manage NOC requests across all state agencies.
Establishes procedures, priorities, and standards for NOC operations.
Ensures compliance with OCIO, state and contractual guidelines, requirements, and policies.
Works across state agencies on strategic initiatives to improve security, expand adoption of platform and infrastructure as a service, and make continued improvements to disaster recovery capabilities.
Develops project timelines, project plans, and checklists to ensure schedules are achieved within budgetary constraints.
Creates and maintains project documentation and provide project status updates.
Communicates changes, enhancements, and modifications through written documentation to users, managers, administration, and other stakeholders, so that issues and solutions are understood.
Maintain a wide array of performance metrics and key performance indicators regarding service delivery and customer satisfaction.
ITIL Service Management and Change Management support and management.
Business Continuity and Disaster Recovery development, implementation, and management.
Other duties as assigned and within the scope of the classification.

Benefits

13 paid holidays
Vacation and sick leave that begin accruing immediately
Military leave
156% (that's not a typo!) state-matched retirement
Tuition reimbursement
Employee assistance program
79% employer paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Public Service Loan Forgiveness Program (PSLF) through the Federal government
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and Development based on your career aspirations
Fun, inviting teammates
A safe and secure environment