Wireless Network Operations Center Lead

ASRC Federal • Orlando, FL

2d • Onsite

About The Position

U.S. Customs and Border Protection (CBP) serves as a premier law enforcement agency enhancing the nation's safety, security, and prosperity through collaboration, innovation, and integration. With approximately 64,000 employees, CBP is one of the world's largest law enforcement organizations. CBP’s mission to secure America’s borders, facilitate lawful trade and travel, and support national security depends on uninterrupted, secure, and responsive network operations. The NOC (Network Operations Center) and WNOC(Wireless NOC) form the backbone of CBP’s technological capabilities, enabling real-time monitoring, incident management, and operational continuity 24 hours a day, 7 days a week, 365 days a year. These services are not merely supportive – they are foundational. Without secure and operational network infrastructure, CBP cannot function. ASRC Federal Data Network Technologies, LLC (AFDT) is seeking a Wireless Network Operations Center Lead for an Orlando, Florida site. The CBP NOC/WNOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians. The facilities are located the Ashburn, Virginia, Springfield, Virginia, and in Orlando, Florida, and staffed as active/active operations centers. The primary NOC worksite is in Springfield & Ashburn, Virginia. Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR). Serve as the lead point of contact (POC) for government and customers seeking technical assistance. Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

Requirements

• Current, active EOD (Entry On Duty) for the DHS Background check

Nice To Haves

• Relevant certifications such as ITIL v3, CompTIA, CCNA
• Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
• A minimum of five (5) years’ relevant experience in Tier 1 support operations
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.

Responsibilities

• Coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR)
• Serve as the lead point of contact (POC) for government and customers seeking technical assistance
• Coordinate training for new contract staff
• Provide documentation for daily, weekly and monthly reports from the ticketing system and databases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level