Wire Transfer Supervisor

Trustmark • Jackson, MS

2d

About The Position

The Wire Transfer Supervisor ensures our team is well trained in new processes and completes required training. The responsibilities of this job is to provide supervision of the wire staff and the technical supervision in processing the daily files and specifically carry responsibility for Start operations. This position also serves as a backup to the Wire Transfer Manager.

Requirements

• High school diploma with five (5) years of supervisory experience -OR- College degree with two (2) years of supervisory experience
• 5 years progressive experience in bank operations, digital banking, digital payment services, and/or retail banking, which includes working knowledge and proficiency in electronic funds transfer, and regulatory compliance in a financial services industry.
• P roficient with Microsoft office suite (Teams, Outlook, Word, Excel) and general office equipment.
• P roficient with Adobe Acrobat Pro.
• Leadership Skills
• Balancing experience
• Ability to resolve out of balance situations.
• Excellent customer service skills

Nice To Haves

• ABA Digital Banker Certificate preferred
• Electronic Banking Officer Certificate (EBOC) preferred

Responsibilities

• Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution the strategies align with organizational goals
• Lead and develop our team of associates to promote maximum productivity, engagement, and overall contribution to the strategic organizational goals.
• Receive all incoming customer contracts to confirm accuracy prior to passing to the team for account and initiator profiles.
• Performs Start of Day Operations and balancing procedures.
• Responsible for the research on all escalated wire transfers concerns. This includes communication with our international wire correspondent bank, BNYMellon.
• Responsible for the Wire Transfer Customer List. This includes all contract customers, their authorized wire representatives, telephone number, callback representatives, and other pertinent information. This list is used by the Wire Transfer Staff, Audit, and BSA. It is also used to distinguish the Online Banking customers that have wire access.
• Associates are expected to perform all additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED