Wire Transfer Specialist

EagleBank•Silver Spring, MD

2d•$25 - $37

About The Position

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $25.02 to $36.76. The Wire Transfer Specialist assists customers with transactions including domestic and international wire transfers status, requests, payments, rights and obligations associated with their transactions. Ensure proper procedures are followed to minimize loss to the Bank, while maintaining quality service. Ensures controls are in place and followed at all times to protect the Bank and its customers from losses that may occur through the transition of wire transfers. Complete all daily, monthly, quarterly reports as needed. Perform daily reconciliations and settlements as assigned. IMPORTANT INFORMATION ABOUT THIS ROLE: This job is considered essential - meaning that employees in this role are required to work during normal business hours even when their normal worksite is unavailable for weather or other types of emergencies. Performs all duties as outlined in the company's Disaster Recovery and Business Continuity Plan, which addresses emergency response, crisis/incident response, disaster recovery, and the recovery and resumption of critical business functions.

Requirements

H.S. Diploma or General Education Degree (GED) or equivalent
1 year wire transfer experience
2 years general banking
Core banking system experience
Attention to detail
Excellent customer service skills Strong telephone and interpersonal skills
Ability to collect and organize information
Good understanding of banking concepts, regulations and compliance
Ability to work in a fast-paced environment with the ability to be accurate and follow all risk protocols to avoid losses

Nice To Haves

Experience in FIS eWire
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.

Responsibilities

The Wire Transfer Specialist assists customers with transactions including domestic and international wire transfers status, requests, payments, rights and obligations associated with their transactions.
Ensure proper procedures are followed to minimize loss to the Bank, while maintaining quality service.
Ensures controls are in place and followed at all times to protect the Bank and its customers from losses that may occur through the transition of wire transfers.
Complete all daily, monthly, quarterly reports as needed.
Perform daily reconciliations and settlements as assigned.
Performs all duties as outlined in the company's Disaster Recovery and Business Continuity Plan, which addresses emergency response, crisis/incident response, disaster recovery, and the recovery and resumption of critical business functions.